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“classThrough multilingual financial education materials, community outreach and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.
 

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Newsletters & Special Reports

Language Access Issue (Winter 2016-2017) The latest issue of Consumer Action News covers the challenges that consumers with limited English proficiency (LEP) face in the United States today and describes the policies and resources developed to help them function in an English-centric society. (Tuesday, January 10, 2017)

Consumer Action INSIDER - January 2017 The January 2017 issue of Consumer Action's monthly newsletter gives you a recap of our National Consumer Empowerment Conference, explains the recent "friend of the court" briefings we've filed, fills you in on the invaluable work our fair housing allies are engaging in, offers advice on what to do when confronted with data overage fees and more. (Monday, January 02, 2017)

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Recent Publications

Get Credit for Your Hard Work (2016 Tax Year)

Library: English | Get Credit for Your Hard Work (2016 Tax Year) Low-income working taxpayers may qualify for the federal EITC  The Earned Income Tax Credit (EITC) helps low-income, working taxpayers and families get more money back when they file their federal income tax return. This publication contains EITC guidelines for the 2016 tax year. Category: Money Management on Dec 16, 2016

California’s Lemon Law (Spanish)

Library: Spanish | California’s Lemon Law (Spanish) Protección para compradores de autos nuevos y usados  Esta hoja informativa aborda el tema de las protecciones para compradores de autos nuevos y usados en California. Explica cómo opera la ley de garantía estatal conocida como “Lemon Law” (“Ley Limón”), cuáles vehículos cubre la ley, cómo funcionan los programas de arbitraje utilizados por la mayoría de concesionarios de autos y cómo el consumidor puede presentar un reclamo en California. Filed Under: Automobiles on Nov 22, 2016

Getting up to speed

Library: English | Getting up to speed Broadband internet for low-income households  Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount. Category: on Nov 14, 2016

Low-income broadband plans

Library: English | Low-income broadband plans  The flyers in this package describe programs that offer low-income households more affordable access to the internet. A companion brochure, “Getting up to speed: Broadband internet for low-income households,” explains the benefits of internet access. Category: Internet Money Management on Nov 14, 2016

Getting up to speed (Spanish)

Library: Spanish | Getting up to speed (Spanish)  En la actualidad el servicio de internet de alta velocidad en el hogar (banda ancha) es prácticamente una necesidad para todo, desde encontrar un empleo hasta hacer la tarea de la escuela. Sin embargo, muchas familias de bajos ingresos están en desventaja porque la banda ancha les ha sido inaccesible. Esta hoja informativa explica más sobre la banda ancha, incluso su importancia, beneficios, disponibilidad y precios. También presenta programas especiales que ofrecen servicio de internet rápido en el hogar con descuento a las familias de bajos ingresos. Filed Under: Internet Money Management on Nov 14, 2016

Debtors’ Rights

Library: English | Debtors’ Rights Protecting yourself from debt collection lawsuits  This guide helps consumers understand how to communicate with a debt collector, what their rights and options are when faced with a debt collection lawsuit, steps to take to try to avoid legal action, where to find legal information and advice, the general process of responding to a lawsuit, their rights if they lose the case and how to file a complaint against a collector. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

Debt Collection : Know your rights - PowerPoint Slides

Library: English | Debt Collection : Know your rights - PowerPoint Slides  This downloadable PowerPoint presentation is designed to be used in conjunction with the “Debt Collection: Know your rights” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

Debt Collection: Know your rights - Seminar lesson plan and class activities

Library: English | Debt Collection: Know your rights - Seminar lesson plan and class activities  This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum, classroom activities and take-home worksheets. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

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