Library: Spanish | How to Complain (Spanish)  La guía de Consumer Action, Cómo presentar una queja, siempre una preferida, ha sido actualizada. El detallado folleto es gratuito y fue diseñado para ayudarle a quejarse con efectividad para obtener resultados. Cómo presentar una queja contiene consejos sobre cómo dirigir quejas a comercios; cómo dirigir la queja a superiores en los departamentos de servicio al cliente o en las oficinas ejecutivas; cómo escribir correos electrónicos o cartas de queja; y cómo documentar la queja. Filed Under: on Mar 12, 2013

Library: Spanish | Servicemembers and Veterans Financial Empowerment Resource Sheet (Spanish)  

This 15-page resource guide is designed to help military servicemembers, veterans and their families make ends meet and weather financial crises. The guide details government and non-profit programs that provide financial aid, housing assistance, discounts on essential living expenses, financial counseling, legal advice, job training and more.

Esta guía de recursos de 15 páginas fue diseñada para ayudar a miembros de las fuerzas armadas, a veteranos y a sus familias a poder cubrir sus gastos y a sobrevivir problemas económicos. La guía incluye detalles sobre programas del gobierno y de organizaciones sin fines de lucro que ofrecen ayuda financiera, descuentos en gastos diarios básicos, asesoramiento financiero y legal, capacitación para empleos y más.

Library: Spanish | Get Credit for Your Hard Work (2012 Tax Year) (Spanish) Los contribuyentes activos de bajos ingresos pueden calificar para el Crédito Tributario por Ingreso del Trabajo (EITC)  El Crédito Tributario por Ingreso del Trabajo (EITC, siglas de Earned Income Tax Credit) ayuda a los contribuyentes activos de bajos ingresos y a sus familias a recibir más dinero en reembolsos cuando presentan su declaración federal de impuestos. Esta publicación contiene las pautas establecidas para el año impositivo 2012. Filed Under: Money Management on Feb 27, 2013

Library: English | Get Credit for Your Hard Work (2012 Tax Year) Low-income working taxpayers may qualify for the federal EITC  The Earned Income Tax Credit (EITC) helps low-income, working taxpayers and families get more money back when they file their federal income tax return. This publication contains EITC guidelines for the 2012 tax year. Category: Money Management on Feb 12, 2013

Library: English | Good Credit - Build it and keep it (English)  A fact sheet that explains what a credit history is, how to get your credit report, how to establish good credit and where to complain if you have a problem. Category: Credit Credit Fraud Credit Reports Credit Scores on Feb 08, 2013

Library: English | Saving to Build Wealth - Make money work for you (English)  This brochure provides information about the importance of saving, setting short- and long-term goals to promote saving, opening a savings account and ways to make your money grow faster, including certificates of deposit (CDs), individual retirement accounts (IRAs), U.S. Savings Bonds and college savings accounts. Category: Banking Investment Money Management on Feb 08, 2013

Library: English | Servicemembers and Veterans Financial Empowerment Resource Sheet  This 15-page resource guide is designed to help military servicemembers, veterans and their families make ends meet and weather financial crises. The guide details government and non-profit programs that provide financial aid, housing assistance, discounts on essential living expenses, financial counseling, legal advice, job training and more. Category: Banking Credit Housing Insurance medical/healthcare Money Management Telecom/TV on Jan 28, 2013

Library: English | Credit card checkout fees Consumer rights and retailer responsibilities  A recent court settlement between retailers and the payments industry allows retailers to pass their credit card acceptance costs onto consumers in the form of a new fee when consumers choose to pay with a credit card. Not all merchants will charge this fee so consumers should be aware that they can avoid it by shopping around. Category: Consumer Rights Credit Cards on Dec 13, 2012