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“classThrough multilingual financial education materials, community outreach and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.
 

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Consumer Action INSIDER - February 2017 The February 2017 issue of Consumer Action's monthly newsletter introduces two new guides (one on savvy online shopping and another on updates to the Earned Income Tax Credit); introduces our latest annual report; teaches you how to avoid paying for your paid tax preparer's mistakes; details a series of online banking webinars; and more. (Wednesday, February 01, 2017)

Language Access Issue (Winter 2016-2017) The latest issue of Consumer Action News covers the challenges that consumers with limited English proficiency (LEP) face in the United States today and describes the policies and resources developed to help them function in an English-centric society. (Tuesday, January 10, 2017)

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Recent Publications

Low-cost broadband internet service

Library: English | Low-cost broadband internet service  Broadband (high-speed) home internet service is a necessity in today’s world, but standard service plans are not always affordable for low-income households. This webpage lists the various low-cost broadband service options available and provides links to program webpages, where consumers can get details about eligibility criteria, prices, availability and more. Category: Internet on Feb 23, 2017

Savvy Online Shopping PowerPoint slides

Library: English | Savvy Online Shopping PowerPoint slides  The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention. Category: Credit Cards on Feb 22, 2017

Savvy Online Shopping seminar lesson plan and class activities

Library: English | Savvy Online Shopping seminar lesson plan and class activities  This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities. Category: Credit Cards on Feb 22, 2017

Questions and answers about savvy online shopping and dispute resolution

Library: English | Questions and answers about savvy online shopping and dispute resolution  Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures. Category: Credit Cards on Feb 22, 2017

A guide to finding the right job training school (Spanish)

Library: Spanish | A guide to finding the right job training school (Spanish)  La formación profesional puede representar una valiosa inversión en su futuro, pero solo si la escuela o el programa son respetados y si el costo es razonable. Esta guía fue realizada para personas que están considerando inscribirse en un programa de formación profesional o en una escuela vocacional. El objetivo es ayudarles a tomar una decisión bien informada, evitar excesivos o indebidos préstamos estudiantiles y saber dónde acudir si creen que los ha defraudado una escuela con fines lucrativos. Filed Under: Consumer Rights on Feb 06, 2017

Savvy online shopping: Tips for trouble-free transactions (Spanish)

Library: Spanish | Savvy online shopping: Tips for trouble-free transactions (Spanish)  Las compras por internet ofrecen todo tipo de ventajas, pero esto no significa que no impliquen posibles riesgos. Esta publicación explica cómo reducir posibles problemas al proteger su información personal, tomar decisiones acertadas acerca de dónde comprar y cómo pagar, y adoptar medidas para evitar conflictos. Filed Under: Credit Cards on Feb 01, 2017

Savvy online shopping: How to resolve a dispute (Spanish)

Library: Spanish | Savvy online shopping: How to resolve a dispute (Spanish)  Los consumidores que compran en línea a veces enfrentan problemas, desde problemas con la entrega o con el producto hasta dudas o disputas acerca de la facturación. Esta publicación explica los pasos que pueden tomar los compradores en línea para evitar o resolver estos y otros problemas que podrían surgir. Filed Under: Credit Cards on Feb 01, 2017

Savvy online shopping: How to resolve a dispute

Library: English | Savvy online shopping: How to resolve a dispute  Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other problems that might arise. Category: Credit Cards on Feb 01, 2017

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