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45th AnniversaryThrough multilingual financial education materials, community outreach and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.

 

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Newsletters & Special Reports

Consumer Action INSIDER - September 2016 The September issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also update you on our "Economic survival guide for servicemembers and veterans" trainings; explore the value (or lack thereof) of super cheap auto insurance; introduce our new report on the CFPB's consumer complaint database; and detail a couple of upcoming financial and retirement planning webinars. (Thursday, September 01, 2016)

CFPB Complaint Database Issue (Fall 2016) Consumer Action presents a new study of the public complaint database established by the Consumer Financial Protection Bureau (CFPB). This report breaks down the most common types of complaints, explains how to access and filter the data from existing complaints, examines the ways companies respond to consumers and provides tips on filing a complaint with the CFPB. (Tuesday, August 30, 2016)

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Recent Publications

The Fair Debt Collection Practices Act (Spanish)

Library: Spanish | The Fair Debt Collection Practices Act (Spanish) How it restricts collectors and protects consumers  Esta guía concisa acerca de la ley sobre el cobro de deudas justo (Fair Debt Collection Practices Act o FDCPA) le informa al consumidor sobre las obligaciones de cobradores; sobre lo que tienen permitido hacer los cobradores; y sobre lo que tienen prohibido hacer los cobradores. También ofrece información sobre cómo conseguir que un cobrador deje de comunicarse con usted; sobre sus opciones cuando un cobrador infringe la ley FDCPA; y dónde obtener más información y ayuda directa. Filed Under: Consumer Rights Credit Debt Collection Money Management on Sep 19, 2016

What’s not to ‘Like’? (Spanish)

Library: Spanish | What’s not to ‘Like’? (Spanish) Protecting your privacy on social media  Compartir en línea es un pasatiempo muy popular. Esta publicación presenta los riesgos potenciales de compartir demasiado en las redes sociales y ofrece herramientas y consejos específicos para participar en las redes sociales y a la vez proteger su privacidad y permanecer seguro en línea. Filed Under: Internet Privacy Rights on Sep 12, 2016

Debt Collection : Know your rights - PowerPoint Slides

Library: English | Debt Collection : Know your rights - PowerPoint Slides  This downloadable PowerPoint presentation is designed to be used in conjunction with the “Debt Collection: Know your rights” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Consumer Rights Credit Debt Collection Money Management on Aug 22, 2016

Debt Collection: Know your rights - Seminar lesson plan and class activities

Library: English | Debt Collection: Know your rights - Seminar lesson plan and class activities  This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum, classroom activities and take-home worksheets. Category: Consumer Rights Credit Debt Collection Money Management on Aug 22, 2016

The Fair Debt Collection Practices Act

Library: English | The Fair Debt Collection Practices Act How it restricts collectors and protects consumers  This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance. Category: Consumer Rights Credit Debt Collection Money Management on Aug 19, 2016

Debtors’ Rights

Library: English | Debtors’ Rights Protecting yourself from debt collection lawsuits  This guide helps consumers understand how to communicate with a debt collector, what their rights and options are when faced with a debt collection lawsuit, steps to take to try to avoid legal action, where to find legal information and advice, the general process of responding to a lawsuit, their rights if they lose the case and how to file a complaint against a collector. Category: Consumer Rights Credit Debt Collection Money Management on Aug 19, 2016

Q&A about protecting your finances for servicemembers and vets

Library: English | Q&A about protecting your finances for servicemembers and vets  This backgrounder expounds on the topics introduced in the companion brochure. Presented in Q&A format, the guide answers dozens of questions for servicemembers and veterans, ranging from how to avoid predatory lenders and take advantage of mainstream financial services to how to handle student loans and deal with debt collection issues.  Category: Banking Credit Credit Scores Fraud/Scams Military/Veterans Money Management on Jul 20, 2016

Economic survival guide for servicemembers and veterans

Library: English | Economic survival guide for servicemembers and veterans  This fact sheet teaches servicemembers and veterans how to recognize and avoid scams and expensive or risky financial products/services and encourages them to take advantage of the many consumer-friendly borrowing and banking options available. It also explains the special consumer finance protections that active duty servicemembers have under the law. Category: Banking Credit Fraud/Scams Military/Veterans Money Management on Jul 19, 2016

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