Library: Spanish | Lifeline and the Affordable Connectivity Program (Spanish) Teléfono e internet con descuento para los hogares de bajos ingresos.
Broadband (high-speed) internet service is essential for conducting the necessary tasks of daily life, including learning and doing homework, telecommuting, looking for a job, banking, and accessing remote health services. This guide introduces the two federal programs that offer discounts on home broadband and wireless data service for qualifying low- and moderate-income households.

PROGRAM UPDATE: Due to a lack of additional funding from Congress, the Affordable Connectivity Program has placed a freeze on new ACP applications and enrollment. Consumers must be approved and enrolled with an internet service provider by 11:59 p.m. ET on Feb. 7 to receive the ACP benefit. Consumers who are enrolled in the ACP will continue to receive their benefit through April 2024. (This is an estimate, and could change.) If Congress decides to provide more funding for the ACP, the FCC will provide further guidance and instructions on how the program will proceed, and Consumer Action will update this message. Learn more here.
Filed Under: Internet Telecom Wireless on Aug 17, 2021

Library: Spanish | Steering clear of pandemic-related scams (Spanish) Cómo hacerle frente al COVID-19. The coronavirus pandemic gave con artists many new opportunities to cheat consumers. This publication highlights some of the most common types of scams related to the pandemic, helps you spot and avoid a scam, and tells you where to report scam attempts. Filed Under: COVID-19 Pandemic Fraud/Scams on Jul 11, 2021

Library: Spanish | Avoid pandemic-related ID theft and account fraud (Spanish) Cómo hacerle frente al COVID-19. Identity thieves and fraudsters have taken advantage of the pandemic to get a hold of consumers’ personally identifying information and use it to steal their benefits, access their accounts and open new accounts in the victims’ names. This publication identifies some of the most prominent pandemic-related schemes consumers should be aware of, offers tips for safeguarding your personal and account data, explains how to detect fraud and ID theft, and outlines the steps to take if you discover you’re a victim. Filed Under: COVID-19 Pandemic Fraud/Scams ID Theft on May 03, 2021

Library: Spanish | Privacy and security when using FinTech apps (Spanish) Comparta datos financieros con precaución. This fact sheet gives FinTech users the knowledge to make wise decisions when choosing and using FinTech apps, take effective steps to keep their financial account data safe, and understand their options if something goes wrong. (Our companion guide, What you need to know about how FinTech apps work, offers an overview of financial technology and what privacy and security considerations users should be aware of before choosing and using digital financial tools.) Filed Under: FinTech Internet Money Management Privacy Rights Technology on Apr 09, 2021

Library: Spanish | What you need to know about how FinTech apps work (Spanish) Comparta datos financieros con precaución. Financial technology can offer attractive benefits for consumers who want to take their personal finances digital. But, like all internet-based tools and services, FinTech apps need to be chosen and used with care. This publication explains the types of FinTech tools available, how they work, and what that means for your data privacy and security. (Our companion guide, Privacy and security when using fintech apps, offers actionable tips for managing and protecting your data.) Filed Under: FinTech Internet Money Management Privacy Rights Technology on Apr 08, 2021

Library: Spanish | The Contact Lens Rule and the Eyeglass Rule (Spanish) Importantes derechos del consumidor sobre el cuidado de la visión. The approximately 75% of U.S. adults who need some type of corrective lenses spend billions of dollars each year on eye exams and eyewear, yet few understand their rights under the federal Contact Lens Rule and Eyeglass Rule. This publication explains those rights, provides links to additional information, and tells you where you can report violations of the rules. Filed Under: Consumer Rights Medical/Healthcare on Jan 28, 2021

Library: Spanish | Establishing or replenishing emergency savings (Spanish) Cómo hacerle frente al COVID-19. Many consumers went into the COVID-19 crisis with little or no savings, while others depleted theirs trying to stay afloat after losing their jobs. This guide covers the purpose of, and target balance for, an emergency fund, what to consider when choosing where to keep your fund, tips and inspiration to help you reach your goal, and a list of some FinTech tools that can help savers get and stay on track. Filed Under: COVID-19 Pandemic Money Management on Dec 29, 2020

Library: Spanish | Telemedicine: What to know about virtual doctor visits (Spanish) Cómo hacerle frente al COVID-19.

The pandemic has driven non-urgent doctor visits online to help suppress the spread of COVID-19. As more people receive medical care remotely, via a smartphone, tablet or computer, it’s important to understand when and how virtual visits might be an option, whether they’re covered under private and government-sponsored health plans, and what privacy issues they raise.

Library: Spanish | Take control: Customizing your social media privacy settings (Spanish) .

This publication explains how to achieve your desired level of privacy on the most popular social media platforms (Facebook, Instagram, LinkedIn, Pinterest, Snapchat, Tumblr, Twitter and YouTube) and provides useful general privacy tips, tools and resources.

Library: Spanish | Personalized privacy: Customizing your Facebook settings (Spanish) . On the world’s largest social network, a prudent approach to privacy is critical. This publication provides detailed instructions for using the various Facebook privacy management tools—both basic and advanced. Filed Under: Internet Privacy Rights on Dec 08, 2020