What We Do

Consumer Action advances consumer rights, nation-wide, by referring complaints, publishing educational materials in multiple languages, advocating for consumers in the media and before lawmakers, and comparing prices on credit cards, bank accounts and long distance services.

• About Consumer Action
  Consumer Action is a national non-profit advocacy and education organization that has served consumers since 1971. Consumer Action has a national reputation for multilingual consumer education and advocacy in the fields of credit, banking, privacy, insurance and utilities.
• Advocacy & Media
  Promoting pro-consumer policy, regulations and legislation and helping consumers be heard by those in power is an important part of Consumer Action’s work. We accomplish our goals through networking, coalition building, lobbying and media outreach.
• Coalition Activism
  Consumer Action is an active member of many coalitions of like-minded organizations working to promote social change.
• Community Outreach—AAPI Populations
  Consumer Action serves the Asian-American Pacific Islander (AAPI) communities with multilingual publications, financial literacy programs, stipend grants, in-language media outreach, consumer hotline and multilingual website.
• Consumer Action Positions and Issues
  Consumer Action focuses its work on a group of issues: financial services, housing and mortgage lending, insurance, telecommunications and privacy. Here we outline our positions on many important elements of these topic areas.
• Consumer Information & Assistance
  Consumer Action provides free, non-legal advice and referrals on a wide range of issues, in Chinese, English and Spanish.
• Free Multilingual Publications
  Consumer Action distributes more than one million publications annually in five languages, making it possible to serve limited English speaking populations in every state. Our publications are available in English, Spanish, Chinese, Korean, Vietnamese and other languages as well.
• Internet and Online Services
  Consumer Action was among the first consumer organizations to establish a presence on the Internet when its web site launched in the late 1990s.
• Multicultural/Multilingual Outreach and Training
  Consumer Action provides educational materials, training, and support to an extensive network of community-based organizations nationwide.
• National Consumer Empowerment Conference
  During this annual two-day event, educators, consumer advocates, regulatory and industry representatives and other key stakeholders address critical consumer issues and share best practices in community-based consumer education and empowerment.
• National Consumer Empowerment Conference (2012)
  During this annual two-day event, educators, consumer advocates, regulatory and industry representatives and other key stakeholders address critical consumer issues and share best practices in community-based consumer education and empowerment.
• Serving Spanish-Speaking Consumers
  This article outlines the ways that Consumer Action serves the Hispanic/Latino community.
• Translation Services
  Consumer Action's translation services, available in Chinese, Korean, Spanish and Vietnamese, can help your organization accurately convey the meaning and tone of original English publication.