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Through multilingual financial education materials, community outreach, and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.

 

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Consumer Action INSIDER - February 2015 This month’s INSIDER includes 2014 complaint statistics for our free consumer hotline, the latest additions to the Class Action Database, the announcement of our just-published FY2014 annual report, and a summary of Consumer Action’s comments to the CFPB on its language access plan. Hotline Chronicles offers timely tips for avoiding a bad tax preparer and expensive tax refund products. ( Sunday, February 01, 2015 )

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Recent Publications

Auto Insurance - PowerPoint Slides

Library: English | Auto Insurance - PowerPoint Slides  This downloadable 16-slide PowerPoint presentation is designed to be used in conjunction with the auto insurance lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Automobiles Insurance Money Management on Feb 19, 2015

Auto Insurance - Lesson Plan

Library: English | Auto Insurance - Lesson Plan  This downloadable packet guides community educators through a two-and-a-half-hour presentation on auto insurance—from determining the types and amount of coverage needed to finding the right policy, controlling your insurance costs, filing a claim and resolving disputes with the insurer. The lesson plan, which is designed to be used in conjunction with the downloadable PowerPoint presentation, also includes learning activities and a class evaluation form. Category: Automobiles Insurance Money Management on Feb 19, 2015

IP Transition: Making the Switch

Library: English | IP Transition: Making the Switch The next communication evolution  This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition. Category: Internet Telecom/TV Wireless on Jan 30, 2015

IP Transition: Making the Switch (Spanish)

Library: Spanish | IP Transition: Making the Switch (Spanish) La nueva evolución en la comunicación  Esta hoja informativa explica lo que es el servicio telefónico basado en Internet (IP), por qué se está dejando de usar el servicio telefónico tradicional (línea fija de cobre) y las ventajas que aporta al consumidor el servicio IP. El folleto también explica las opciones de servicio para el consumidor y cómo cambiarse al servicio IP sin dificultades. Filed Under: Internet Telecom/TV Wireless on Jan 30, 2015

Questions & Answers about the IP Transition

Library: English | Questions & Answers about the IP Transition Connecting you with new changes to the phone system  This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service. Category: Internet Telecom/TV Wireless on Jan 30, 2015

Student Loan and Education Resource List

Library: English | Student Loan and Education Resource List  This concise, five-page guide provides resources to help beginning students figure out what their college education financing options are, what they can afford, which schools are worth the cost and how to get the student loan process started. Current and former students can benefit from the sections on loan repayment and what to do if the loan goes into default. The publication includes resources specifically for veterans. Category: Money Management on Jan 08, 2015

The Fair Debt Collection Practices Act

Library: English | The Fair Debt Collection Practices Act How it restricts collectors and protects consumers  This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance. Category: Consumer Rights Money Management on Dec 22, 2014

Questions and answers about auto insurance

Library: English | Questions and answers about auto insurance  The 30-page Auto Insurance Basics backgrounder, written in Q&A format, answers frequently asked questions on nearly a dozen auto insurance topics, from how to evaluate an insurer and select the right deductible to how tickets, accidents and credit scores may impact premiums. Category: Automobiles Insurance Money Management on Dec 15, 2014

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