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Through multilingual financial education materials, community outreach and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.
 

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Newsletters & Special Reports

Consumer Action INSIDER - December 2016 The December 2016 issue of Consumer Action's monthly newsletter brings you news of our updated debt collection resources, explains why you might need earthquake insurance, fills you in on our 45th anniversary celebration, offers advice on what to do when confronted with restocking fees, and more. (Wednesday, November 30, 2016)

Consumer Action INSIDER - November 2016 The October 2016 issue of Consumer Action's monthly newsletter brings you news of newlegislation impacting consumers in the state of California, information on our work to educate servicemembers and veterans across the country, advice for what to do when online deals disappoint and more. (Monday, October 31, 2016)

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Recent Publications

California’s Lemon Law (Spanish)

Library: Spanish | California’s Lemon Law (Spanish) Protección para compradores de autos nuevos y usados  Esta hoja informativa aborda el tema de las protecciones para compradores de autos nuevos y usados en California. Explica cómo opera la ley de garantía estatal conocida como “Lemon Law” (“Ley Limón”), cuáles vehículos cubre la ley, cómo funcionan los programas de arbitraje utilizados por la mayoría de concesionarios de autos y cómo el consumidor puede presentar un reclamo en California. Filed Under: Automobiles on Nov 22, 2016

Getting up to speed

Library: English | Getting up to speed Broadband internet for low-income households  Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount. Category: on Nov 14, 2016

Low-income broadband plans

Library: English | Low-income broadband plans  The flyers in this package describe programs that offer low-income households more affordable access to the internet. A companion brochure, “Getting up to speed: Broadband internet for low-income households,” explains the benefits of internet access. Category: Internet Money Management on Nov 14, 2016

Getting up to speed (Spanish)

Library: Spanish | Getting up to speed (Spanish)  En la actualidad el servicio de internet de alta velocidad en el hogar (banda ancha) es prácticamente una necesidad para todo, desde encontrar un empleo hasta hacer la tarea de la escuela. Sin embargo, muchas familias de bajos ingresos están en desventaja porque la banda ancha les ha sido inaccesible. Esta hoja informativa explica más sobre la banda ancha, incluso su importancia, beneficios, disponibilidad y precios. También presenta programas especiales que ofrecen servicio de internet rápido en el hogar con descuento a las familias de bajos ingresos. Filed Under: Internet Money Management on Nov 14, 2016

Debtors’ Rights

Library: English | Debtors’ Rights Protecting yourself from debt collection lawsuits  This guide helps consumers understand how to communicate with a debt collector, what their rights and options are when faced with a debt collection lawsuit, steps to take to try to avoid legal action, where to find legal information and advice, the general process of responding to a lawsuit, their rights if they lose the case and how to file a complaint against a collector. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

Debt Collection : Know your rights - PowerPoint Slides

Library: English | Debt Collection : Know your rights - PowerPoint Slides  This downloadable PowerPoint presentation is designed to be used in conjunction with the “Debt Collection: Know your rights” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

Debt Collection: Know your rights - Seminar lesson plan and class activities

Library: English | Debt Collection: Know your rights - Seminar lesson plan and class activities  This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum, classroom activities and take-home worksheets. Category: Consumer Rights Credit Debt Collection Money Management on Oct 17, 2016

Social media and online video privacy - Seminar lesson plan and class activities

Library: English | Social media and online video privacy - Seminar lesson plan and class activities  This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum and classroom activities. Category: Internet Privacy Rights on Oct 13, 2016

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