Library: English | Connect to California LifeLine and Save! (2011) Discounted telephone service can help your family stay in touch. California LifeLine provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation. Category: Telecom/TV on Nov 07, 2011

Library: English | Wireless Providers Approved to Offer Lifeline Plans in California . This PDF chart will help California LifeLine customers who choose wireless (cell phone) service rather than wired (landline) service understand their choices. The chart can be used as a stand-alone resource or as part of the California LifeLine module. Category: Telecom/TV Wireless on Nov 07, 2011

Library: English | Saving Your Home from Foreclosure (2011) . Foreclosure is the legal process that your mortgage lender uses to take your home when you fall behind on your mortgage payments. If you are faced with foreclosure, you can work to save your home—or at least limit the financial damage caused by foreclosure—if you understand your options and take the appropriate steps. Category: Foreclosure Housing Home Financing on Nov 01, 2011

Library: English | Banking Basics - Seminar Lesson Plan and Class Activities . This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 26-page packet contains a detailed curriculum, classroom activities and take home worksheets. Category: Banking on Oct 27, 2011

Library: English | Banking Basics - PowerPoint Training Slides . The Banking Basics Powerpoint training file is available for download in the "Download File" section. Category: Banking on Oct 27, 2011

Library: English | Banking Basics - Leader’s Guide . A guide to help community agency staff encourage clients who do not have bank accounts to become part of the banking system. It covers the options that bank customers have and the decisions they need to make when opening an account. Category: Banking on Oct 26, 2011

Library: English | Banking Basics - You can bank on it (English) . A brochure that provides a simple introduction to the main services offered by banks and credit unions, including checking accounts, savings accounts, certificates of deposit and debit cards. It also covers opening an account and resolving problems. Category: Banking on Oct 26, 2011

Library: English | Your Digital Dollars - Powerpoint Training Slides . Your Digital Dollars Powerpoint training file is available for download in the "Download File" section. Category: Banking Fraud/Scams Internet Money Management Privacy Rights on Sep 19, 2011

Library: English | Your Digital Dollars - Lesson Plan and Class Activities . This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 24-page packet contains a detailed curriculum, classroom activities and take home worksheets. Category: Banking Fraud/Scams Internet Money Management Privacy Rights on Sep 19, 2011

Library: English | How to Complain .

Consumer Action has updated its perennial favorite guide How to Complain in honor of our 40th anniversary. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint, and documenting your complaint.