Library: English | How To Complain: Guidelines for Resolving Complaints . A 16-page, illustrated booklet that gives helpful advice for resolving complaints. It offers guidance for remedies through the legal system, government agencies, and local consumer groups, and includes a sample complaint letter. Category: Privacy Rights on Nov 01, 1997

Library: English | Phone Fraud We All Pay. An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud. Category: Fraud/Scams Telephone on Apr 01, 1997

Library: English | How to Avoid Becoming a Victim of Insurance Fraud A Consumer Guide for Asian Americans. An illustrated brochure describing the warning signs of insurance fraud, with some concrete steps you can take to avoid becoming a victim. Though written specifically to help Asian Americans, this brochure contains information helpful to all consumers. It details several types of insurance fraud, such as: fake policies, premium fraud, unlicensed agents, unnecessary services, and insurance scams. It also describes how to get your money back and where to complain about insurance fraud. Category: Fraud/Scams Insurance Cars on Apr 01, 1997

Library: English | What Asian Americans Should Know About Insurance Fraud A Training Manual for Community-Based Organizations. An 8-page, illustrated manual written to help agency staff answer their clients' questions about insurance fraud. Though written specifically for agencies that work with Asian Americans, it contains information relevant to any consumer's questions. It includes an appendix listing the insurance regulators for the top ten states with the largest Asian American populations. Category: Fraud/Scams Insurance on Apr 01, 1997

Library: English | Don’t Be Fooled by Misleading ‘Credit Repair’ Claims! . An illustrated fact sheet that describes what a credit report is and how to find out what is in your credit report. Explains how to correct inaccurate information in your report and advises caution with credit repair companies and guaranteed credit claims. Category: Fraud/Scams Credit on Dec 27, 1996

Library: English | Understanding Credit Card Costs Tips on Reducing Finance Charges. An illustrated fact sheet that explains how finance charges for credit cards are calculated, and shows how to reduce the cost of using credit cards. Includes a glossary of financial terms relating to credit cards. Category: Credit Cards on Dec 27, 1996

Library: English | Collection Agency - Consumers in Debt Series . A fact sheet that explains what your rights are when dealing with a collection agency. It describes collection abuse, and answers such questions as whether you can be jailed for not paying a debt and what to do if you are being harassed by a collection agency. Category: Money Management on Apr 01, 1996

Library: English | Real Estate Terms You Should Know . A fact sheet that lists real estate terms that are helpful to know if you own or are thinking of buying you own home. Category: Housing Buying a Home on Apr 01, 1995

Library: English | Bail Bond Alert . A fact sheet that discusses such questions as "What is a bail bond?" and "How does a bail bond work?" When a friend or relative is arrested, you may be asked to put up your home as security for a bail bond. Category: Crime/Legal on Apr 01, 1995

Library: English | Assistance for Victims of Crime . A fact sheet that describes a program called the "Restitution Fund." Under California law, this allows certain victims of crime to receive financial assistance for losses resulting from a crime, which cannot be reimbursed from other sources. Category: Crime/Legal on Apr 01, 1995