Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.
Library of English Publications, Sorted by Date
Library: English | Watch Where You Get Credit Not all credit is good credit. This publication explains the various sources of credit—from credit unions to pawn shops—and includes warnings about credit that consumers might want to avoid. Category: Credit Money Management on Mar 26, 2008
Library: English | Understanding Your Credit Score . Your credit score is a "snapshot" of your credit history that is used by lenders, insurers and others to assess your creditworthiness and the likelihood that you will pay your bills and repay outstanding loans. This publication explains how to learn your score, how to interpret it and how to maintain or improve it. Category: Credit Credit Reports Credit Scores on Feb 26, 2008
Library: English | You Make the Call Selecting the right Phone Services for You. There are a variety of phones, communications methods, calling plans and carriers. This publication is designed to help you choose the equipment and services that best meet your needs. Category: Telecom/TV Wireless on Dec 31, 2007
Library: English | Phone Services Leader’s Guide Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services. This Leader’s Guide can help answer some questions about how to choose the best phone service for each individual and household. Category: Telecom/TV Wireless on Dec 28, 2007
Library: English | You Make the Call —Training Guide . This training guide is designed to help trainers and teachers present a seminar on how to choose the best phone service for each individual and household. It covers phone service options such as landline, VoIP and wireless. It is available as a PDF download only. Companion brochure, leader's guide and PowerPoint training slides are available. Category: Telecom/TV Wireless on Dec 28, 2007
Library: English | You Make the Call — PowerPoint Training Slides . This PowerPoint training file outlines various residential phone services. It is available for download in the "Download File" section. Companion brochure, leader's guide and lesson plan are available. Category: Telecom/TV Wireless on Dec 27, 2007
Library: English | You Can Buy a Home - Seminar Lesson Plan (English) . This PDF packet provides guidance for teachers and team leaders. The 22-page packet contains a detailed curriculum, classroom activities and take home worksheets. Category: Housing Buying a Home Home Financing Mortgages on Nov 12, 2007
Library: English | Protect Your Phone Records . Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available. Category: Fraud/Scams Privacy Rights Telecom/TV Wireless on Aug 28, 2007
Library: English | Protect Your Phone Records - Leader’s Guide . Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available. Category: Fraud/Scams Privacy Rights Telecom/TV Wireless on Aug 27, 2007
Library: English | Protect Your Phone Records - Lesson Plan . This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.) Category: Fraud/Scams Privacy Rights Telecom/TV Wireless on Aug 24, 2007
