Library: English | Connect to Lifeline and Save! Discounted Lifeline Telephone Service Helps Low-Income Californians. Universal Lifeline Telephone Service (ULTS), also known as California Lifeline, provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation. Companion pieces include a leader's guide, Lifeline Training Guide and PowerPoint slides. Filed Under: Telephone on Aug 01, 2007

Library: English | Protect Your Phone Records - Leader’s Guide . Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available. Filed Under: Fraud/Scams Telephone Privacy Rights on Jul 11, 2007

Library: English | Protect Your Phone Records . Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available. Filed Under: Fraud/Scams Telephone Privacy Rights on Jun 28, 2007

Library: English | California Lifeline - PowerPoint Training Slides . Universal Lifeline Telephone Service (ULTS), also known as California Lifeline, provides discounts on basic residential telephone service to eligible low-income households. These PowerPoint slides were developed to help trainers and advocates explain the features and benefits of Lifeline phone service, how to apply for the program, and what consumers must do to continue their participation. Companion pieces include a multilingual brochure, a leader's guide and a Lifeline Training Guide.The California Lifeline Powerpoint training file is available for download in the "Download File" section. Filed Under: Telephone Workshops/Trainings on Feb 22, 2007

Library: English | California Lifeline Telephone Service - Training Guide . Universal Lifeline Telephone Service (ULTS), also known as California Lifeline, provides discounts on basic residential telephone service to eligible low-income households. This training guide was developed to help eligible households understand the features and benefits of Lifeline phone service, how to apply for the program, and what they must do to continue their participation. Companion brochure, leader's guide and PowerPoint training slides are available. Filed Under: Telephone on Dec 20, 2006

Library: English | Choosing a Wireless Plan - Training Curriculum . This PDF packet provides guidance for teachers and team leaders about consumers' cell phone choices—service providers, calling plans, and phones to name a few. The packet contains a detailed curriculum, and classroom activities designed to teach adults. Filed Under: Telephone on Dec 05, 2006

Library: English | Choosing a Wireless Service Provider - Backgrounder Guide . This question-and-answer format booklet is designed to help you understand the issues involved in shopping for and using cell phone service. Topics covered include wireless service plans and coverage, wireless phones, keeping your phone number when you change providers, reading a wireless phone bill, cell phones and driving, courtesy when using cell phones, preventing theft and fraud, privacy concerns and resources for information and assistance. Filed Under: Telephone Workshops/Trainings on Oct 06, 2006

Library: English | Choosing a Wireless Service Provider - Powerpoint Slides . These PowerPoint slides cover many of the issues involved in shopping for and using cell phone service. Filed Under: Telephone on Jun 12, 2006

Library: English | Choosing a Wireless Service Provider . The wireless world offers broad choices among service providers, calling plans, and phones. Low-priced equipment and rates make wireless calling affordable for many individuals and families. Plus, today's cell phone is not just for talking - it can be used to snap photos, surf the Internet, send email, play games, and more. With so much to choose from, it can be a challenge to figure out what's best for you. Filed Under: Telephone on Jun 12, 2006

Library: English | Telemarketers : Do Not Call A new way to limit unwanted sales calls. Are you tired of unwanted telemarketing calls? Now there is a new government tool to help stop unwanted calls. The National Do Not Call Registry is a free list you can join to limit calls to your home and cell phone for five years. "Telemarketers: Do Not Call!" explains how easy it is to put your name on the registry, what you should expect when you register and how to deal with unwanted telemarketing calls. Filed Under: Telephone on Jul 14, 2003