Library: English | Don’t Fall for the Wrong Call Protect yourself against telemarketing fraud. Telemarketing fraud — using the phone to swindle and cheat — robs U.S. consumers of about $40 billion a year. Don't fall for the wrong call, an 8-page, in-depth guide provides information on common tricks and charitable donation scams used by telemarketers, how to answer sales calls, warning signs of fraud, how to protect yourself from unwanted calls, your rights under the law and how you can sue telemarketers who do not honor your wishes not to be called. The guide also contains a listing of complaint handling agencies and other helpful resources. Filed Under: Fraud/Scams Telephone on Feb 14, 2003

Library: English | Slammed! What to do when your long distance service is switched without your permission. This brochure explains what to do if you are "slammed" -- if your long distance service is switched without your permission. Slamming is prohibited by federal and state law. Includes the new Federal Communications Commission (FCC) consumer protection rules to help you if you've been slammed. Filed Under: Telephone on Jul 09, 2002

Library: English | Get Connected With Lifeline Discount Lifeline Phone Serice Helps Low-Income Californians. A government-sponsored program called "Universal Lifeline Telephone Service" (Lifeline) is offered by all local phone companies in California so that low-income and eligible hearing-disabled people can afford basic phone service. This publication explains the program in detail and lists current eligibility guidelines. (Note: This information pertains only to California residents. Residents of other states can go to www.lifelinesupport.org to find out about low-income telephone assistance programs in their states.) Filed Under: Telephone on May 16, 2002

Library: English | Getting the Best Value from Prepaid Phone Cards . Prepaid phone cards allow you to pay in advance for telephone calls. Depending on how much the card costs, you receive a specific number of minutes of calling time. As you use the card, the minutes are reduced, until you have used up all the time on the card. Filed Under: Telephone on Apr 01, 2001

Library: English | Checking Your Phone Bill . A brochure describing how to check your monthly phone bill in order to save money and prevent telephone fraud. This publication includes a list explaining the different charges you will probably find on your bill, information about your rights as a telephone customer, and what to do if you have a complaint about your service. Filed Under: Telephone on Apr 01, 2000

Library: English | You Can Help Fight Phone Fraud . A 16-page guide to help consumers avoid and detect phone fraud, including slamming, cramming, toll fraud, calling card fraud, identity theft and wireless (cell) phone fraud. Lists resources for information as well as reporting phone fraud. Filed Under: Fraud/Scams Telephone on Apr 01, 1999

Library: English | Phone Fraud We All Pay. An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud. Filed Under: Fraud/Scams Telephone on Apr 01, 1997

Library: English | Preventing Telemarketing Fraud Learn How to Protect Yourself!. An illustrated fact sheet that describes how con artists cheat people over the phone, and gives tips to avoid being a victim of fraud. Includes a list of the "10 Warning Signs of Fraud." Filed Under: Fraud/Scams Telephone on Apr 01, 1994