English Library: Consumer Rights

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

An Employee’s Guide to Payroll Cards

Library: English | An Employee’s Guide to Payroll Cards . This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights. Category: Consumer Rights on Feb 19, 2014

 
An Employer’s Guide to Payroll Cards

Library: English | An Employer’s Guide to Payroll Cards . This eight-page resource, written in Q&A format, educates employers on how payroll cards work and what advantages they offer, what to look for when choosing a payroll card vendor, and how to implement a successful payroll card program. Category: Consumer Rights on Feb 19, 2014

 
How to send money home

Library: English | How to send money home Tips for transferring money abroad. Many immigrants send some of their earnings to relatives and friends in their home countries. There are several ways to transfer money to recipients outside the U.S., and different types of financial services and products can help you with this task. Category: Banking Consumer Rights Prepaid Cards on Jan 06, 2014

 
Credit card checkout fees

Library: English | Credit card checkout fees Consumer rights and retailer responsibilities. A recent court settlement between retailers and the payments industry allows retailers to pass their credit card acceptance costs onto consumers in the form of a new fee when consumers choose to pay with a credit card. Not all merchants will charge this fee so consumers should be aware that they can avoid it by shopping around. Category: Consumer Rights Credit Cards on Dec 13, 2012

 
How to Complain

Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint. Category: Consumer Rights on Sep 26, 2012

 
 

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