English Library: Consumer Rights

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

The Fair Debt Collection Practices Act

Library: English | The Fair Debt Collection Practices Act How it restricts collectors and protects consumers. This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance. Category: Consumer Rights Debt Collection Money Management on Dec 22, 2014

Debtors’ Rights

Library: English | Debtors’ Rights Protecting yourself from debt collection lawsuits. This 16-page guide helps consumers who owe money understand how to avoid a debt collection lawsuit, what the legal process is if they can’t avoid being sued, their rights if they lose the suit and how to file a complaint against a debt collector. Category: Consumer Rights Credit Debt Collection on Nov 04, 2014

An Employee’s Guide to Payroll Cards

Library: English | An Employee’s Guide to Payroll Cards . This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights. Category: Consumer Rights Prepaid Cards on Feb 19, 2014

An Employer’s Guide to Payroll Cards

Library: English | An Employer’s Guide to Payroll Cards . This eight-page resource, written in Q&A format, educates employers on how payroll cards work and what advantages they offer, what to look for when choosing a payroll card vendor, and how to implement a successful payroll card program. Category: Consumer Rights Prepaid Cards on Feb 19, 2014

How to send money home

Library: English | How to send money home Tips for transferring money abroad. Many immigrants send some of their earnings to relatives and friends in their home countries. There are several ways to transfer money to recipients outside the U.S., and different types of financial services and products can help you with this task. Category: Banking Consumer Rights Prepaid Cards on Jan 06, 2014

Credit card checkout fees

Library: English | Credit card checkout fees Consumer rights and retailer responsibilities. A recent court settlement between retailers and the payments industry allows retailers to pass their credit card acceptance costs onto consumers in the form of a new fee when consumers choose to pay with a credit card. Not all merchants will charge this fee so consumers should be aware that they can avoid it by shopping around. Category: Consumer Rights Credit Cards on Dec 13, 2012

How to Complain

Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint. Category: Consumer Rights on Sep 26, 2012


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