Library: English | California Lifeline - PowerPoint Training Slides . Universal Lifeline Telephone Service (ULTS), also known as California Lifeline, provides discounts on basic residential telephone service to eligible low-income households. These PowerPoint slides were developed to help trainers and advocates explain the features and benefits of Lifeline phone service, how to apply for the program, and what consumers must do to continue their participation. Companion pieces include a multilingual brochure, a leader's guide and a Lifeline Training Guide.The California Lifeline Powerpoint training file is available for download in the "Download File" section. Filed Under: Telephone Workshops/Trainings on Jun 01, 2008

Library: English | List of Toll Free Numbers for California Lifeline Service . Useful list of toll free numbers to give out to consumers while teaching the California Lifeline module. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | California Lifeline Glossary of Terms . Detailed description of various federal and state assistance programs. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | California Lifeline Quiz . To help you engage your audience while teaching the California Lifeline module, Consumer Action’s outreach and training staff has developed a set of interactive training materials and handouts. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | Credit Card Fraud - Powerpoint Training Slides . The Credit Card Fraud Powerpoint training file is available for download in the "Download File" section. Filed Under: Fraud/Scams Credit Cards Workshops/Trainings on Jan 16, 2008

Library: English | Questions and answers about credit card fraud Training Manual. This 24-page publication provides information about many aspects of credit card fraud and offers tips for recognizing fraud and preventing it. The guide also covers how to check your credit card billing statement, where to report credit card fraud and what to do when fraud strikes. A list of helpful resources is included. Filed Under: Fraud/Scams Credit Cards Workshops/Trainings on Jan 16, 2008

Library: English | Good Credit - Leader’s Guide (2007) . A guide to help community-based organization staff educate their clients about credit. Topics include credit reports, credit history, establishing good credit, credit scoring, credit fraud and more. Filed Under: Credit Workshops/Trainings on Jul 30, 2007

Library: English | Rebuilding Your Credit - Leader’s Guide (2007) . A guide to help community-based organization staff educate their clients about ways to start rebuilding good credit. Topics include damaged credit, credit reports, mistakes on your credit report, credit repair offers, debt consolidation, co-signing loans, secured credit cards, credit counseling, bankruptcy and how to keep your good credit. Filed Under: Credit Workshops/Trainings on Jul 24, 2007

Library: English | Managing Your Money - Leader’s Guide (2007) . This guide can help you become a money management mentor. Once you understand the basics of money management, you'll be able to help others learn techniques that can make an important difference in their finances. Filed Under: Money Management Workshops/Trainings on Jan 31, 2007

Library: English | ID Theft & Account Fraud Leader’s Guide Strategies for Prevention and Clean Up. This 24-page backgrounder guide is written in question-and-answer format to help you anticipate frequently asked questions about ID theft and account fraud. Reading this guide can help prepare you for in-service or train-the-trainer presentations. Topics include an overview of ID theft and account fraud, how to prevent ID theft, advice for victims and helpful ID theft resources that you can use to find more information or to file complaints. Filed Under: Privacy Rights Fraud/Scams Workshops/Trainings on Oct 26, 2006