Library: English | Telemarketing Calls Learn how to get results. Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary. Category: Fraud/Scams Telecom/TV on Jan 10, 2011

Library: English | Senior Scams - Just say no! (English) . Everyone must be on guard against scams, but seniors can sometimes be more vulnerable to fraud. This brochure outlines the many guises of fraud, with special attention to scams that target seniors. Signs of fraud and tips for avoiding scams are included. Category: Fraud/Scams ID Theft on Sep 15, 2010

Library: English | ID Theft & Account Fraud - Prevention & Cleanup (English) . An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life. Category: Fraud/Scams ID Theft Privacy Rights on Sep 08, 2010

Library: English | Internet Safety - Training Slides . The Internet Safety Powerpoint training file is available for download in the "Download File" section. Category: Fraud/Scams Internet Privacy Rights on Feb 09, 2010

Library: English | Internet Safety - Seminar Lesson Plan and Class Activities . This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 22-page packet contains a detailed curriculum, classroom activities and take home worksheets. Category: Fraud/Scams Internet Privacy Rights on Feb 09, 2010

Library: English | Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual Questions and Answers About Protecting Your Privacy and Security on the Computer. This publication can help answer many questions about safety and security on the Internet and how to keep children, computer data and personal information safer and more secure. It outlines simple, but effective precautions and ways to avoid taking unnecessary risks when you are online. Category: Fraud/Scams Internet Privacy Rights on Jan 27, 2010

Library: English | Elder Fraud : Preventing Senior Scams - Lesson Plan . This updated packet provides guidance for teachers and team leaders. The packet contains a detailed curriculum, classroom activities and take home worksheets. (Note: It is only available as a PDF file.) Category: Fraud/Scams ID Theft on Jan 25, 2010

Library: English | Credit Card Fraud - Lesson Plan . This updated packet provides guidance for teachers and team leaders. The 18-page packet contains a detailed curriculum, classroom activities and Phishing information. (Note: It is only available as a PDF file.) Category: Credit Cards Fraud/Scams on Jul 08, 2009

Library: English | Questions and answers about credit card fraud Training Manual. This 24-page publication provides information about many aspects of credit card fraud and offers tips for recognizing fraud and preventing it. The guide also covers how to check your credit card billing statement, where to report credit card fraud and what to do when fraud strikes. A list of helpful resources is included. Category: Credit Cards Fraud/Scams on Jul 08, 2009

Library: English | Recognizing Credit Card Fraud . Credit card fraud happens when consumers give their credit card number to unfamiliar individuals, when cards are lost or stolen, when mail is diverted from the intended recipient and taken by criminals, or when employees of a business copy the card or card numbers of a cardholder. This new Consumer Action publication explains how to recognize and avoid many forms of fraud that involve credit cards, such as skimming, phishing, ID theft and counterfeit cards. Category: Credit Cards Fraud/Scams on Jul 08, 2009