Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.
Library: English | Credit card checkout fees Consumer rights and retailer responsibilities. A recent court settlement between retailers and the payments industry allows retailers to pass their credit card acceptance costs onto consumers in the form of a new fee when consumers choose to pay with a credit card. Not all merchants will charge this fee so consumers should be aware that they can avoid it by shopping around. Category: Consumer Rights Credit Cards on Dec 13, 2012
Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint. Category: Consumer Rights on Sep 26, 2012
