Released: August 21, 2008

Help Desk FAQ

How can I find the agency that regulates my bank?

Contact the appropriate banking regulator using the contact information below. If you can’t figure out which agency regulates your bank, give the institution a call and ask which regulator oversees it.

Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, N.W., Stop 801
Washington, DC 20551
Phone: (202) 452-3693

The Board of Governors of the Federal Reserve oversees state-chartered banks and trust companies that belong to the Federal Reserve System.

Federal Deposit Insurance Corporation

Compliance and Consumer Affairs
550 17th Street, N.W.
Washington. DC 20429
Phone: (202) 942-3100
Toll-Free: (877) 275-3342
Hearing Impaired: (800) 925-4618 or (202) 942-3147

The Federal Deposit Insurance Corporation regulates state-chartered banks that do not belong to the Federal Reserve System.

Office of the Comptroller of the Currency

Office of the Ombudsman
Customer Assistance Unit
1301 McKinney Street, Suite 3710
Houston, TX 77010
Toll-Free: (800) 613-6743

The Office of the Comptroller of the Currency regulates banks that have the word “National” in or the letters “N.A.” after their names.

National Credit Union Administration

Fraud Hotline
Federal Investigations
1755 Duke Street, Suite 6043
Alexandria, VA 22314-3428
Toll-Free (800) 827-9650
Complaint Hotline: (800) 755-1030
Phone: (703) 518-6330
Email: .(JavaScript must be enabled to view this email address)

The National Credit Union Administration regulates federally charted credit unions.

Office of Thrift Supervision

Consumer Programs
1700 G Street, N.W.
Washington, DC 20552
Phone: (202) 906-6237
Toll-Free (800) 842-6929

The Office of Thrift Supervision oversees federal savings and loans and federal savings banks.

At the Federal Deposit Insurance Corporation’s website, you can also determine the regulator for a particular bank and trace inactive banks to their successor institutions.