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Released: January 23, 2006

Help Desk FAQ

What is a CLUE report?

CLUE (Comprehensive Loss Underwriting Exchange) is a claims history database created by a company called ChoicePoint that enables insurance companies to access consumer claims information when they are underwriting or rating an insurance policy.

A CLUE report contains consumer claim information provided by insurance companies. For homeowner's coverage, the report includes the property address and for auto coverage, it includes specific vehicle information. It includes policy information which may include the insured person's name, date of birth, and policy number; claim information such as date of loss, type of loss and amounts paid, and a description of the property covered.

Only loss history information is stored in the database and incorporated into CLUE reports. Credit reports, criminal records, civil lawsuits, legal judgments are not stored in the CLUE database.