Keep the Information Flowing
Small contributions go a long way. Your donation to Consumer Action, a 501 (c)(3) nonprofit, nonpartisan organization, can help us cover the cost of research, writing, and translation of our materials. To keep our services free for those who need them. Select an amount to give.
Released: May 02, 2005
Help Desk FAQ
Retail
What can I do about defective merchandise?
In California, unless an item is sold “as is,” all new merchandise (except clothing and consumable products) that is purchased primarily for personal, family, or household use has a warranty implied by law.
This implied warranty states that the merchandise must be fit for ordinary purposes. It exists for at least 60 days, or for as long as any written warranty accompanying the item (up to one year).
If an item that is sold with a written warranty is defective, you are entitled to have it repaired - and if it cannot be repaired, to have it replaced or to receive a refund of the purchase price.
If there is a written warranty and the defective item is too big to return, the company must either pay shipping costs or provide service at your home.
Quick Menu
Support Consumer Action
Join Our Email List
Consumer Help Desk
- Help Desk
- Submit Your Complaints
- Frequently Asked Questions
- Links to Consumer Resources
- Consumer Service Guide (CSG)
- Alerts
- Consumer Booknotes