Help Desk FAQ

Telephone

 

My long distance company was changed without my consent. What can I do?

Unauthorized switching of your long distance company is known as "slamming." Take the following steps, if you are slammed:

  • Call your local phone company. Ask to be returned to your original long distance company and not be charged for this change.

  • Call your long distance company and tell them that you were slammed by another company and want to be returned to their service.

  • Call the long distance company listed on your phone bill. (The company that slammed you.) Tell them that you did not give permission to be switched and that you have requested that the local phone company return you to your original company. Ask the slamming company to recalculate the charges for your calls according to your original company's rates. You should pay only the same amount that your original long distance company would have charged you. If you cannot reach the offending company by phone, send them a certified letter with the same request.

  • Always send a written complaint to:

    Federal Communications Commission
    Consumer and Governmental Affairs Bureau
    Consumer Inquiries and Complaints Division
    445 12th Street, SW
    Washington, D.C. 20554
    1-888-225-5322

    In California:

    California Public Utilities Commission
    320 West 4th Street, Ste. 500
    Los Angeles, CA 90013
    (800) 649-7570
    (213) 897-0426 (TTY)

    California Public Utilities Commission
    505 Van Ness Avenue, Room 2003
    San Francisco, CA 94102
    (800) 649-7570
    (213) 897-0426 (TTY)

    In other states: Search at the National Association of Utilities Commissions.
  • Send a copy of your complaint to Consumer Action by email at .(JavaScript must be enabled to view this email address)

 

Tags/Keywords

telephone


 
 
 
 

Quick Menu

Support Consumer Action

Support Consumer
Facebook FTwitter T

Consumer Help Desk

Advocacy