Help Desk FAQ

Retail

 

Do retail stores have to accept returns and give refunds?

In most cases, stores are not required to accept returns or give refunds but most do. (An exception can be goods on sale or sold as a "final sale." Consumer purchase refund laws vary by state, but many specify that the refund policy of the store must be clearly and conspicuously posted in the retail establishment.

Under state requirements in states that require notice, most insist that stores tell you whether a refund, store credit or an exchange will be given; the time period during which the customer must return the merchandise; he types of merchandise covered and any conditions such as the requirement for an original receipt.

If you don't see such a notice, ask about the refund and returns policy BEFORE you make a purchase.

 

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