Housing Publications List
ID Theft & Account Fraud - Lesson Plan (English). This updated packet provides guidance for teachers and team leaders. The 33-page packet contains a detailed curriculum, classroom activities and take home worksheets. (Note: It is only available as a PDF file.)
ID Theft & Account Fraud - PowerPoint Training Slides (English). The ID Theft & Account Fraud Powerpoint training file is available for download in the "Download File" section.
Internet Service (Chinese). The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
ID Theft & Account Fraud - Powerpoint Training Slides (Spanish). El archivo de la presentación en PowerPoint del seminario Robo de identidad y fraude de cuentas está disponible en la sección "Download File".
Your Digital Dollars - Powerpoint Training Slides. Your Digital Dollars Powerpoint training file is available for download in the "Download File" section.
Your Digital Dollars - Lesson Plan and Class Activities. This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 24-page packet contains a detailed curriculum, classroom activities and take home worksheets.
Your Digital Dollars - Safety and privacy in online and mobile transactions. As more daily tasks, from shopping and banking to working and socializing, get done on a computer or mobile device, the opportunities to expose personal data increase.
Your Digital Dollars - Banking Online Safely. Paying a bill, depositing a check or conducting any other financial transaction used to require a trip to the bank or post office. Now technology makes it possible to bank and pay bills without leaving your home or office.
Servicios de Internet. Internet ha cambiado la forma en que trabajamos, sociabilizamos y hacemos compras; ahora podemos hacer todo esto sin salir de casa. Pero esto no significa que Internet siempre sea seguro o que siempre sea gratuito. Esta hoja informativa explica sus opciones para obtener servicios de Internet y correo electrónico. También expone los riesgos de usarlo y le ofrece consejos para protejerse y para protejer a su familia, a su información personal, y a los datos de su computadora.
Internet Service. The Internet has changed the way we work, socialize and shop—we can now do all those things without ever leaving home. But that doesn’t mean the Internet is always safe, or that it’s always free. This fact sheet explains your options for Internet and email service. It also explains some risks of using the Internet and provides tips for protecting yourself, your family, and your personal information and computer data.
ID Theft & Account Fraud - Leader’s Guide. This 21-page backgrounder guide is written in question-and-answer format to help you anticipate frequently asked questions about ID theft and account fraud. Reading this guide can help prepare you for in-service or train-the-trainer presentations. Topics include an overview of ID theft and account fraud, how to prevent ID theft, advice for victims and helpful ID theft resources that you can use to find more information or to file complaints.
ID Theft & Account Fraud - Prevention & Cleanup (Spanish). Un ladrón de identidad es un impostor que asume la identidad de otro para obtener ganancias ilegales o porque desea ocultarse detrás de una identidad nueva. El robo de identidad ocurre cuando el impostor utiliza la información personal de usted para cometer fraude u otros delitos. Esta publicación le puede ayudar a tomar los pasos necesarios para prevenir el robo de identidad. O, si usted ya es una víctima, le asistirá en arreglar los problemas causados por el robo de la identidad, y a disminuir el impacto que éstos tienen en su vida.
ID Theft & Account Fraud - Prevention & Cleanup (Chinese). An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.
ID Theft & Account Fraud - Prevention & Cleanup (English). An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.
Internet Safety - Training Slides. The Internet Safety Powerpoint training file is available for download in the "Download File" section.
Internet Safety - Seminar Lesson Plan and Class Activities. This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 22-page packet contains a detailed curriculum, classroom activities and take home worksheets.
Seguridad por Internet. Esta publicación explica cómo protegerse y cómo proteger a su computadora cuando navega por Internet y usa correo electrónico.
Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual. This publication can help answer many questions about safety and security on the Internet and how to keep children, computer data and personal information safer and more secure. It outlines simple, but effective precautions and ways to avoid taking unnecessary risks when you are online.
Internet Safety (Chinese). This publication outlines ways that you can protect yourself and your computer when you use the Internet and email.
Freeze Your Credit File - Powerpoint Slides (Hmong). The Freeze Your Credit File Powerpoint File (in pdf format) is available for download in the "Download File" section.
Workplace Privacy - Powerpoint Slides. These PowerPoint slides can be used with the Lesson Plan to hold a training on workplace privacy.
Workplace Privacy - Lesson Plan and Class Activity. This lesson plan is designed to help you hold a training on employee privacy in the workplace.
Workplace Privacy Guide. This backgrounder guide on workplace privacy is written in question-and-answer format. It explains the limited nature of employee privacy rights in the workplace, and details when and how employers can observe and track employees’ activities—including phone conversations and computer-related tasks on company-owned devices.
Workplace Privacy. To protect your personal privacy and your job, you should know when and how employers can monitor and gather information about you. This publication explains some of the situations in which monitoring might occur in the workplace and explains your privacy rights as an employee.
Internet Safety. This publication outlines ways that you can protect yourself and your computer when you use the Internet and email.
ID Theft & Account Fraud - Class Activities (Spanish). Este archivo en PDF contiene traducciones en español de las actividades para hacer en clase y los ejercicios para hacer en casa tomados del plan de enseñanza en inglés ID Theft & Account Fraud.
Specialty Consumer Reports. In addition to your credit report, there are other types of consumer reports called specialty consumer reports. This publication explains what kinds of specialty reports might exist for you and how you can see and verify the information in them.
Leave me alone (Chinese) (2008). Leave Me Alone! Your Privacy Online - and Offline explains the concept of personal privacy and why it is important to be careful about who has access to your personal information. Topics covered include privacy in cyberspace, cutting down on unwanted junk mail and spam e-mail from marketers and 'top ten' ways to protect your privacy on and off the Internet.
¡Déjeme en paz! (2008). ¡Déjeme en paz! Su intimidad en línea y fuera de línea explica el concepto de la intimidad y por qué es importante saber quién tiene acceso a su información personal. Los temas incluyen la intimidad en el ciberespacio, formas de reducir el correo de propoganda y publicidad por correo electrónico no deseada (“spam”) de vendedores, y las diez formas principales de proteger su intimidad en línea y fuera de línea.
Freeze Your Credit File (Chinese). A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.
Freeze Your Credit File. A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.
Congele su expediente crediticio. El “congelamiento de seguridad” es una herramienta para ayudarle a prevenir el robo de identidad y evitar que impostores utilicen su información personal para establecer crédito. Esta publicación explica cómo “congelar” su crédito, lo cual previene que se establezca crédito nuevo a nombre suyo hasta que usted remueva el congelamiento por un tiempo o permanentemente.
Leave me alone (2008). Leave Me Alone! Your Privacy Online - and Offline explains the concept of personal privacy and why it is important to be careful about who has access to your personal information. Topics covered include privacy in cyberspace, cutting down on unwanted junk mail and spam e-mail from marketers and 'top ten' ways to protect your privacy on and off the Internet.
Sensitive Information - Privacy and Your Medical Records (2008) (Chinese). Your medical records are not as private as you might think. This booklet explains some steps you can take to guard the privacy and accuracy of your medical records. The misuse of medical records has led to loss of jobs, discrimination, identity theft and embarrassment.
Información Delicada: Su vida privada y el historial médico (2008). Su historial médico no es tan privado como usted se imagina. Este folleto explica algunos pasos que usted puede tomar para proteger la privacidad y veracidad de su historial médico. El mal uso de historiales médicos ha conducido a la pérdida de trabajos, discriminación, robo de identidad y situaciones embarazosas.
Sensitive Information - Privacy and Your Medical Records (2008). Your medical records are not as private as you might think. This booklet explains some steps you can take to guard the privacy and accuracy of your medical records. The misuse of medical records has led to loss of jobs, discrimination, identity theft and embarrassment.
Freeze Your Credit File - Powerpoint Slides. The Freeze Your Credit File Powerpoint File is available for download in the "Download File" section.
Credit Report Security Freeze - Training Packet. To provide participants with the knowledge to determine whether a security freeze is right for them and, if it is, how to place, lift and remove a security freeze. This PDF packet provides guidance for teachers and team leaders. The 11-page packet contains a detailed curriculum, classroom activities and take home worksheets.
Security Freeze Training Manual. This publication is part of a series on how you can protect yourself from identity (ID) theft by placing a security freeze on your credit files. A freeze also is a good idea for victims of ID theft.
State Credit Freeze Chart. Consumer Action has prepared a chart listing guidelines for placing a "security freeze" on your credit file.
Protect Your Phone Records. Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available.
Protect Your Phone Records - Leader’s Guide. Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available.
Protect Your Phone Records - Lesson Plan. This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.)
Protect Your Phone Records - Powerpoint Slides. The Protect Your Phone Records PowerPoint slides explain who would want to access your phone records, why they might want to do it, how these people try to access your private information and what you can do to reduce the chances of becoming a victim. The PowerPoint slides can be downloaded from the "Download File" section.
Protect Your Phone Records (Chinese). Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader's Guide is available.
Proteja su historial telefónico. Su historial telefónico es una importante fuente de información privada que alguien podría tratar de obtener sin su permiso con motivo de hacer daño o alguna actividad ilegal. Esta publicación puede ayudarle a entender quién podría tratar de obtener su historial telefónico, porqué lo harían, cómo tratan de obtener su información personal y qué puede hacer usted para disminuir las posibilidades de convertirse en víctima.
ID Theft Quiz. The ID Theft Quiz Game is a fun way to teach important concepts about this prevalent form of fraud.
Questions & Answers About Privacy & Your Credit Report. Privacy abuses are on the increase, including credit fraud and identity theft, a fast-growing crime in which an impostor applies for credit under a victim's name. "Questions and Answers about Privacy and Credit Reports" offers in-depth information on privacy and credit reports, bank accounts and marketing as well as new laws designed to help people better control how their personal information is used.
Privacy and Your Credit Report. Our personal financial information is more easily available and far less secure in the computer age than it was in the days of old-fashioned filing cabinets. "Privacy and Your Credit Report" explains why the information contained in your credit report can, in the wrong hands, be used to abuse your privacy. It also explains how California residents have strong privacy rights with new laws and an office of privacy protection.
Privacidad y su Informe de Crédito. En la era de la computación, nuestra información personal financiera es mucho menos segura y está disponible más fácilmente que en los días de los antiguos gabinetes de archivos. "Privacidad y su Informe de Crédito" explica por qué la información que su historial de crédito contiene puede ser usada para abusar de su privacidad al caer en malas manos. Además, explica cómo los derechos de privacidad de los residentes de California se han fortalecido gracias a la creación de nuevas leyes y una oficina de protección de la privacidad.
Protect Yourself From Identity Theft. A factsheet explaining what identity theft is, how to prevent it, and what to do if you are a victim of identity theft.
Protect Yourself From Identity Theft (Chinese). A factsheet explaining what identity theft is, how to prevent it, and what to do if you are a victim of identity theft.
Protéjase del robo de identidad. Un folleto que explica qué es el robo de identidad, cómo evitarlo, y qué puede hacer si usted ha sido víctima del robo de identidad.
How To Complain: Guidelines for Resolving Complaints. NOTE: This is the 1997 version of our booklet. Click here for 2011 version.
Cómo presentar una queja: Guía para resolver quejas. Esta guía de 16 páginas provee consejos útiles sobre cómo resolver sus quejas. También demuestra cómo buscar soluciones por vía legal, a través de organizaciones del gobierno y grupos locales de ayuda al consumidor e incluye un ejemplo de carta de queja.
