Updated: April 2008
How to Order Free Consumer Action’s Publications
Various types of Order
Individual Order
The following is a list of publications Consumer Action offers to individual consumers who send a self-addressed, stamped envelope. Please make sure you send a business size envelope with the correct amount of postage required for each publication you'd like to receive (see table). Please send multiple requests separately.
For nonprofit agency bulk orders, see the Community Agency Order section below.
Please send your request to:
Consumer Action
Attn: (publication name and language if other than English)
221 Main Street, Suite 480
San Francisco, CA 94105
| Publication Name | Language(s) | Postage (per copy) |
|---|---|---|
| Debt Collection Issue [Winter 2007-2008] | English | 58¢ |
| Understanding Your Credit Score | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| You Make The Call | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| The Keys to Homeownership | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Saving Your Home from Foreclosure | English, Spanish | 58¢ |
| Protect Your Phone Records | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| True Life Stories | English, Spanish | $1.31 |
| 2008 California Low Cost Auto Insurance Program | English, Spanish, Chinese, Vietnamese, Korean, Russian, Armenian, Japanese, Hmong, Tagalog, Cambodian | 58¢ |
| 2007 Credit Card Survey | English | 58¢ |
| Families and Credit Card | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| 2006 CA News: Winter Issue Housing Report | English | 58¢ |
| 2006 CA News: Fall Issue | English | 58¢ |
| Connect to Lifeline and Save! | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| ID Theft & Account Fraud | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| 2006 CA News: Privacy Issue | English | 58¢ |
| How to Send Money Home | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Choosing a Wireless Service Provider | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| California Car Buyer's Bill of Rights | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Credit Cards - What You Need To Know | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Recognizing Credit Card Fraud | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| 2005 CA News: Prepaid Wireless Survey (tabloid) | English | 58¢ |
| Just Say NO! To Senior Scams (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Micro Business Basics Building a sound financial foundation (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Make Your Money Work for You: Saving to Build Wealth (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Poor Credit Means Higher Interest Rates: How to Avoid Bad Loans (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Talking to Teens About Money (booklet) | Chinese, English, Korean, Spanish, Vietnamese | 58¢ |
| Q&A About Auto Loans (booklet) | English | 58¢ |
| Get a Car Loan That's in Your Best Interest (brochure) | Chinese, English, Korean, Vietnamese | 41¢ |
| Telemarketers: Do Not Call! (brochure) | English, Spanish, Chinese, Korean, Vietnamese | 41¢ |
| A Guide for Californians: Privacy and Your Credit Report (booklet) | Chinese, English, Korean, Vietnamese | 58¢ |
| Don't Fall for the Wrong Call: Protect Yourself Against Telemarketing Fraud (booklet) | Chinese, Japanese, Korean, Russian, Vietnamese | 58¢ |
| Building and Keeping Good Credit (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Manage Your Money Wisely: Tracking Your Money (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Banking Basics: You Can Bank On It (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Put Bad Credit Behind You: Improve Your Credit (brochure) | Chinese, English, Korean, Spanish, Vietnamese | 41¢ |
| Sensitive Information: Privacy and Your Medical Records (booklet) | Chinese, Korean, Spanish, Vietnamese | 58¢ |
| Keys to Vehicle Leasing (brochure) | English, Spanish | 41¢ |
| California's Lemon Law: Protection for New and Used Car Buyers (brochure) | English, Spanish | 41¢ |
Community Agency Order
PLEASE NOTE: These instructions apply to nonprofit and government agency bulk orders only. If you are an individual, or are ordering individual copies of a publication, please see "Individual Order," above. If you represent a for-profit corporation, please see "For-profit Organization Order," below.
Printed copies of our publications may be available in Chinese, English, Korean, Spanish, and Vietnamese.
Nonprofit agencies and government groups may order them in bulk for free using the appropriate order form(s) listed below. Fax your completed order form to (415)777-5267, or send it to:
Consumer Action
221 Main Street, Suite 480
San Francisco, CA 94105
For more information, e-mail CA at info@consumer-action.org.
Please be advised that shipments may take up to six weeks.
Order Forms Available in PDF Format (for Community Agencies)
The following order forms are available in PDF format. PDF stands for Portable Document Format and allows you to print a document as it was written, without losing any of the original formatting. In order to print a PDF file, you'll need the free Adobe Acrobat Reader.
- Understanding Your Credit Score
- You Make the Call (for California agencies only)
- The Keys to Homeownership
- Saving Your Home from Foreclosure (for California agencies only)
- Protect Your Phone Records
- True Life Stories (updated in Mar 2008)
- 2008 California Low Cost Auto Insurance Program
- Disaster Relief Resources
- 2006 CA News Winter Issue Housing Report
- Families and Credit Cards
- Connect to Lifeline and Save! (for California agencies only)
- California Car Buyer's Bill of Rights (for California agencies only)
- Choosing a Wireless Service Provider
- How to Send Money Home
- Credit Card What You Need to Know
- Recognizing Credit Card Fraud (updated in 2007)
- MoneyWi$e Series (revised on Nov 15 '07)
- Poor Credit Means Higher Interest Rates: How to Avoid Bad Loans
- Get a Car Loan That's in Your Best Interest
- Telemarketers: Do Not Call!
- A Guide for Californians: Privacy and Your Credit Report
In addition, some of our publications may be available in PDF format for download. With an Acrobat (PDF) file, an attractive brochure can be produced by printing both sides of a single sheet of paper. A 600 dpi laser printer is recommended and produces a finely detailed, easy-on-the-eyes document, but a 300 dpi printer will also produce acceptable results. When you are viewing the individual publication online, please look under the "Download PDF" section towards the end of the page for each publication for the PDF file, and click on the link to download.
For-profit Organization Order
Because of contract restrictions, we are only able to provide free materials to nonprofit and government agencies. If your agency is for-profit, you will need to pay for the items your organization receives. Please note that you are prohibited from using CA's name or any reference to its surveys or publications in advertising or for any other commercial purpose. Please follow these steps:
- Download and fill out the appropriate order form(s) available in PDF format above.
- Calculate the cost of your order, including shipping and handling charges, using the publication price list.
- Make your check or money order payable to Consumer Action (sorry, we cannot bill you for items). Send your check or money order, along with your completed order form and publication price list, to:
Consumer Action
221 Main Street, Suite 480
San Francisco, CA 94105
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