Updated: June 2009

How to Order Free Consumer Action’s Publications

Various types of Order

Individual Order

The following is a list of publications Consumer Action offers to individual consumers who send a self-addressed, stamped envelope. Please make sure you send a business size envelope with the correct amount of postage required for each publication you'd like to receive (see table). Please send multiple requests separately.

For nonprofit agency bulk orders, see the Community Agency Order section below.

Please send your request to:

Consumer Action
Attn: (publication name and language if other than English)
221 Main Street, Suite 480
San Francisco, CA 94105
 
Publication Name Language(s) Postage (per copy)
Staying on Track With Credit Chinese, English, Korean, Spanish, Vietnamese 44¢
Keeping Your Home Chinese, English, Korean, Spanish, Vietnamese 44¢
Insurance Issue [Fall 2008] English 61¢
Freeze Your Credit File Chinese, English, Korean, Spanish, Vietnamese 44¢
Internet Commerce Issue [Spring 2008] English 61¢
Debt Collection Issue [Winter 2007-2008] English 61¢
Understanding Your Credit Score Chinese, English, Korean, Spanish, Vietnamese 44¢
You Make The Call Chinese, English, Korean, Spanish, Vietnamese 44¢
The Keys to Homeownership Chinese, English, Korean, Spanish, Vietnamese 44¢
Saving Your Home from Foreclosure English, Spanish, Chinese 61¢
Protect Your Phone Records Chinese, English, Korean, Spanish, Vietnamese 44¢
True Life Stories English, Spanish $1.39
2009 California Low Cost Auto Insurance Program English, Spanish, Chinese, Vietnamese, Korean, Russian, Armenian, Japanese, Hmong, Tagalog, Cambodian 61¢
2007 Credit Card Survey English 61¢
Families and Credit Card Chinese, English, Korean, Vietnamese 44¢
2006 CA News: Winter Issue Housing Report English 61¢
2006 CA News: Fall Issue English 61¢
Connect to Lifeline and Save! (2009) Chinese, English, Korean, Spanish, Vietnamese 44¢
ID Theft & Account Fraud Chinese, English, Korean, Spanish, Vietnamese 44¢
2006 CA News: Privacy Issue English 61¢
How to Send Money Home Chinese, English, Korean, Spanish, Vietnamese 44¢
Choosing a Wireless Service Provider Chinese, English, Korean, Spanish, Vietnamese 44¢
California Car Buyer's Bill of Rights Chinese, English, Korean, Spanish, Vietnamese 44¢
Credit Cards - What You Need To Know Chinese, English, Korean, Spanish, Vietnamese 44¢
Recognizing Credit Card Fraud Chinese, Korean, Spanish, Vietnamese 44¢
2005 CA News: Prepaid Wireless Survey (tabloid) English 61¢
Just Say NO! To Senior Scams (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Micro Business Basics Building a sound financial foundation (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Make Your Money Work for You: Saving to Build Wealth (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Poor Credit Means Higher Interest Rates: How to Avoid Bad Loans (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Talking to Teens About Money (booklet) Chinese, English, Korean, Spanish, Vietnamese 61¢
Q&A About Auto Loans (booklet) English 61¢
Get a Car Loan That's in Your Best Interest (brochure) Chinese, English, Korean, Vietnamese 44¢
Telemarketers: Do Not Call! (brochure) English, Spanish, Chinese, Korean, Vietnamese 44¢
A Guide for Californians: Privacy and Your Credit Report (booklet) Chinese, English, Korean, Vietnamese 61¢
Don't Fall for the Wrong Call: Protect Yourself Against Telemarketing Fraud (booklet) Chinese, Japanese, Korean, Russian, Vietnamese 61¢
Building and Keeping Good Credit (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Manage Your Money Wisely: Tracking Your Money (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Banking Basics: You Can Bank On It (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Put Bad Credit Behind You: Improve Your Credit (brochure) Chinese, English, Korean, Spanish, Vietnamese 44¢
Sensitive Information: Privacy and Your Medical Records (booklet) Chinese, Korean, Spanish, Vietnamese 61¢
Keys to Vehicle Leasing (brochure) English, Spanish 44¢
California's Lemon Law: Protection for New and Used Car Buyers (brochure) English, Spanish 44¢

Community Agency Order

PLEASE NOTE: These instructions apply to nonprofit and government agency bulk orders only. If you are an individual, or are ordering individual copies of a publication, please see "Individual Order," above. If you represent a for-profit corporation, please see "For-profit Organization Order," below.

Printed copies of our publications may be available in Chinese, English, Korean, Spanish, and Vietnamese.

Nonprofit agencies and government groups may order them in bulk for free using the appropriate order form(s) listed below. Fax your completed order form to (415)777-5267, or send it to:

Consumer Action
221 Main Street, Suite 480
San Francisco, CA 94105

For more information, e-mail CA at info@consumer-action.org.

Please be advised that shipments may take up to six weeks.

Order Forms Available in PDF Format (for Community Agencies)

The following order forms are available in PDF format. PDF stands for Portable Document Format and allows you to print a document as it was written, without losing any of the original formatting. In order to print a PDF file, you'll need the free Adobe Acrobat Reader.

In addition, some of our publications may be available in PDF format for download. With an Acrobat (PDF) file, an attractive brochure can be produced by printing both sides of a single sheet of paper. A 600 dpi laser printer is recommended and produces a finely detailed, easy-on-the-eyes document, but a 300 dpi printer will also produce acceptable results. When you are viewing the individual publication online, please look under the "Download PDF" section towards the end of the page for each publication for the PDF file, and click on the link to download.

For-profit Organization Order

Because of contract restrictions, we are only able to provide free materials to nonprofit and government agencies. If your agency is for-profit, you will need to pay for the items your organization receives. Please note that you are prohibited from using CA's name or any reference to its surveys or publications in advertising or for any other commercial purpose. Please follow these steps:

  1. Download and fill out the appropriate order form(s) available in PDF format above.
  2. Calculate the cost of your order, including shipping and handling charges, using the publication price list.
  3. Make your check or money order payable to Consumer Action (sorry, we cannot bill you for items). Send your check or money order, along with your completed order form and publication price list, to:
Consumer Action
221 Main Street, Suite 480
San Francisco, CA 94105

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