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Know your rights: Car warranties are protected by law
Wednesday, January 19, 2011
Be wary of a car dealer that tries to void your warranty when you have routine maintenance done by someone else on your vehicle. The Federal Trade Commission is warning consumers that, under federal law, it is illegal for dealers or car manufacturers to refuse to honor a warranty or deny coverage because a mechanic other than the dealer worked on the car.
Some dealers may also try to refuse to cover damage that they claim comes from "improper repair" by outside shops, but they have to be able to demonstrate this to deny coverage. This goes for ‘aftermarket’ parts made by a company other than the vehicle manufacturer: the manufacturer may not deny warranty coverage unless it can show that the aftermarket equipment caused the need for repairs.
For example, if an independent mechanic improperly replaced a belt and the engine is damaged as a result, a manufacturer or dealer may only deny responsibility for fixing the engine under the warranty after demonstrating that the improper belt replacement – rather than some other defect – caused the engine damage. However, the warranty would still be in effect for other parts of the car.
More tips from the FTC include:
- Read the warranty that came with the car, or check the “Owners” section of the manufacturer’s website.
- Be aware of when the warranty period ends, and get any problems that arise checked out beforehand.
- Service the car at regular intervals, following the manufacturer’s recommended service schedule.
- Keep all service records and receipts, regardless of who performs the service. This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. These receipts can be used to prove that the vehicle was properly maintained.
- Complain if you believe your warranty claim has been denied unfairly. Speak to a supervisor at the dealership, then go to the manufacturer or another dealer. Consider filing a complaint with the state Attorney General, local consumer protection office, local Better Business Bureau, or the FTC. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261 or watch the FTC's online video How to File A Complaint.
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