Source: Herb Weisbaum, NBC News

Most people who have a complaint don’t really push for a solution. They make a quick phone call or send an email, but if they get the brush-off, they’re done.  The fact is, if you want to get your problem solved, you need to speak up and stand your ground until the company makes you happy.

To find out how to complain, I spoke with Ruth Susswein at Consumer Action. They’ve published a step-by-step booklet on how to get results when you complain. Here are the highlights of our conversation:

Q: What are the most important things to remember when we’re going to complain?

A:  Be calm, be firm and be concise.

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