Source: David Lazarus, Los Angeles Times ( Free Registration )

There’s definitely an art to informing customers that you’re about to smack them upside the head.

About 500,000 Time Warner Cable customers in Southern California probably knew they were in for trouble when they received a letter the other day that began: “At Time Warner Cable, we strive to bring you the best products and services available.”

Does a sentence like that ever signal anything except bad news?

Read Full Article: What?! Another Time Warner Cable rate hike?