Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »

 

Our Events

  • Good credit in Filipinotown
    The non-profit Search to Involve Pilipino Americans (SIPA) invited Consumer Action’s Nelson Santiago to be part of its eight-session entreprenurial training program.
  • Visiting Camp Pendleton for Military Saves Week
    Consumer Action joined the Department of Defense’s Financial Readiness Campaign at the launch of its annual Military Saves week, held at the Camp Pendleton.
  • Young Women CAN! manage money
    In early March, a member of Consumer Action’s outreach team participated in the Young Women CAN! Event hosted by Congresswoman Jackie Speier (D-CA).

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Training Tools

  • Digital Dollars Class Activity - Facts you should know
    The "Facts you should know" learning activity, part of the Digital Dollars module on online banking, mobile banking and mobile payments, is based on material covered in the first half of the module's lesson plan.
  • Resources for Good Credit
    This two-page handout outlines resources for building and improving credit.
  • Digital Dollars Quiz Game
    The lively Jeopardy-style Digital Dollars quiz game is a fun and educational tool you can use in your trainings on safe mobile and online transactions.

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Our Network

  • Spreading word of new money transfer rules
    Consumer Action's Jamie Woo spoke out on protections for sending money overseas.
  • LA-based group makes good use of Consumer Action materials
    Haven Neighborhood Services, a Los Angeles-based non-profit organization, is a great example of a community group that makes full use of Consumer Action’s MoneyWi$e series and other Consumer Action education modules. (MoneyWi$e is a joint financial education project of Consumer Action and Capital One.)
  • Fifth Annual Financial Literacy Leadership Conference
    Consumer Action’s Community Outreach and Training Manager Linda Williams spoke about the importance of understanding your audience at the Fifth Annual Financial Literacy Leadership Conference in mid-October in the nation’s capital.

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Best Practices

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Recommended Training Tools

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Videos & Webinars

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