Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

Our Events 

• MoneyWi$e goes to the Bayou State
  On October 16th, Consumer Action (CA) and Capital One co-hosted a MoneyWi$e regional meeting for…
• Consumer Action thinks BIG
  The Blacks In Government (BIG) 31st Annual National Conference recently held in Baltimore, MD brought Joe Wynn, Legislative Advocate for the National Association of Black…
• Orange County hosts MoneyWi$e financial literacy training
  Although Consumer Action’s Los Angeles office is less than an hour’s drive from Central Orange County, area freeways often turn a potentially short drive to…

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Webinars 

• MoneyWi$e offers online financial education courses
  MoneyWi$e, a Consumer Action-Capital One Partnership, has launched new, interactive financial education eLearning modules for consumers. The courses offer case studies, interactive tips and exercises…
• Building and Rebuilding Good Credit Webinar
  Consumer Action and the National Community Reinvestment Coalition (NCRC) have partnered to offer free webinars (online trainings) to community…

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Our Network 

• MoneyWise brings hope to Post-Katrina Louisiana
  In the wake of Hurricane Katrina in the summer of 2007, Consumer Action and Capital One used their unique partnership to help the devastated community-based…
• Texas program makes a difference with CA Moneywise modules
  Overview A lack of basic money-management skills is widespread among Americans. The unfortunate results include increasing consumer debt, low saving rates, home foreclosures, lost job…
• MoneyWi$e a crucial tool in battling unemployment
  Battling a skyrocketing unemployment rate, which reached 9.5% in June, organizations on the front lines of the nation’s dismal job market are using MoneyWi$e to…

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Best Practices 

• Coping with stage fright
  You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting up front. Funders are sitting…
• MoneyWi$e financial education for the military
  Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action’s MoneyWi$e partnership with Capital One and how important…
• Speaking effectively to your audience
  Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.  You will achieve your best…

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Training Tools 

• California Lifeline training materials
  California Lifeline Quiz: Similar to the famous Jeopardy game, our Quiz is a truly creative and interactive tool to review and reinforce participants’ knowledge…
• ID Theft Quiz
  Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about how to protect yourself against…
• Fraud Bingo Game
  Fraud Bingo was developed by Consumer Action’s outreach and training staff for use in trainings and workshops. The game and instructions can be downloaded as…

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Recommended Training Tools 

• Avoid ID Theft Training Kit
  The FTC has created an “interactive toolkit” for advocates to plan and host “Protect Your Identity” events. Click…
• Insider Car Report
  This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.
• Money Smart adult education program
  The Money Smart computer-based teaching program teaches the 10 modules of the Money Smart curriculum online. It can be used in classes or by people…

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Agency Alerts 

• New foreclosure hotline for tenants in California
  Tenants Together, California’s Statewide Organization for Renters’ Rights, is launching a new hotline for tenants in foreclosure situations.  The hotline is…
• Celebrate Consumer Protection Week
  Consumer Action invites your agency to join a group of federal, state, and local government agencies and national consumer advocacy organizations to launch the 10th…
• America Saves Week - Get involved!
  America Saves Week (February 24 to March 2) is an annual opportunity to encourage saving, debt reduction and wealth building. Partnerships can be established with…

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