Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

Our Events 

• Consumer Action Collaborates With the San Francisco Public Library
  Consumer Action Director of Outreach and Training Mikael Wagner and Associate Director of Outreach and Training Audrey Perrott participated in MoneyWi$e workshops organized by the…
• Maryland Saves Brings MoneyWi$e to Germantown
  On June 12, 2009, the group Maryland Saves hosted a MoneyWi$e “train the trainer” roundtable in collaboration with the Montgomery County Coalition for Financial Literacy,…
• Privacy Rights Workshop A Big Hit In Seaside
  Participants came to the training with a thirst for knowledge and numerous questions about privacy and particularly identity (ID) theft, such as how it occurs,…

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Webinars 

• MoneyWi$e offers online financial education courses
  MoneyWi$e, a Consumer Action-Capital One Partnership, has launched new, interactive financial education eLearning modules for consumers. The courses offer case studies, interactive tips and exercises…
• Building and Rebuilding Good Credit Webinar
  Consumer Action and the National Community Reinvestment Coalition (NCRC) have partnered to offer free webinars (online trainings) to community…

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Our Network 

• Changing lives with financial education
  MUA is one of the first non-profits in Boston founded by and led entirely by Latinas. Our mission is grounded in mentoring and training women…
• Using financial literacy to improve lives
  Partnering for success Since November 2007, Empowerment Seminars, Inc. and InfoSource Communications, LLC have pooled our resources and expertise to provide financial literacy training and…
• 2009 MoneyWi$e Stipend Program
  Consumer Action and Capital One are proud to announce the selection of stipend programs for 2009. Seventeen community organizations that attended the MoneyWi$e trainings hosted…

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Best Practices 

• Coping with stage fright
  You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting up front. Funders are sitting…
• MoneyWi$e financial education for the military
  Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action’s MoneyWi$e partnership with Capital One and how important…
• Speaking effectively to your audience
  Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.  You will achieve your best…

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Training Tools 

• California Lifeline training materials
  California Lifeline Quiz: Similar to the famous Jeopardy game, our Quiz is a truly creative and interactive tool to review and reinforce participants’ knowledge…
• ID Theft Quiz
  Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about how to protect yourself against…
• Fraud Bingo Game
  Fraud Bingo was developed by Consumer Action’s outreach and training staff for use in trainings and workshops. The game and instructions can be downloaded as…

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Recommended Training Tools 

• Avoid ID Theft Training Kit
  The FTC has created an “interactive toolkit” for advocates to plan and host “Protect Your Identity” events. Click…
• Insider Car Report
  This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.
• Money Smart adult education program
  The Money Smart computer-based teaching program teaches the 10 modules of the Money Smart curriculum online. It can be used in classes or by people…

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Agency Alerts 

• New foreclosure hotline for tenants in California
  Tenants Together, California’s Statewide Organization for Renters’ Rights, is launching a new hotline for tenants in foreclosure situations.  The hotline is…
• Celebrate Consumer Protection Week
  Consumer Action invites your agency to join a group of federal, state, and local government agencies and national consumer advocacy organizations to launch the 10th…
• America Saves Week - Get involved!
  America Saves Week (February 24 to March 2) is an annual opportunity to encourage saving, debt reduction and wealth building. Partnerships can be established with…

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