Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »

Our Events

• Roundtable attendees learn and share solutions to financial illiteracy
  At the beginning of December, Consumer Action’s Outreach team of Linda Williams and Nelson Santiago led 2012’s final MoneyWi$e Best Practices roundtable in Austin, Texas.
• CBOs gather for briefing on social media privacy
  Consumer Action invited Bay Area representatives from our network of community-based organizations to join us in Oakland on Dec. 13 for a briefing on privacy and control for social media users.
• MoneyWi$e returns to Dallas
  Consumer Action’s outreach team returned to Dallas in October, providing financial literacy training via our MoneyWi$e program to 42 staff members from local community-based organizations, government agencies and academic institutions.

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Training Tools

• Resources for Good Credit
  This two-page handout outlines resources for building and improving credit.
• Digital Dollars Quiz Game
  The lively Jeopardy-style Digital Dollars quiz game is a fun and educational tool you can use in your trainings on safe mobile and online transactions.
• Cell Phone training manual
  Consumer Action's free backgrounder guide can help you prepare to educate your clients about wireless phone.

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Our Network

• Fifth Annual Financial Literacy Leadership Conference
  Consumer Action’s Community Outreach and Training Manager Linda Williams spoke about the importance of understanding your audience at the Fifth Annual Financial Literacy Leadership Conference in mid-October in the nation’s capital.
• Consumer Action awards second phase of MoneyWi$e mini-grants
  Consumer Action awarded the second phase of 2012 MoneyWi$e mini-grants to nine community organizations that attended MoneyWi$e trainings and/or used MoneyWi$e materials in their communities.
• Consumer Action’s work with the Chinese media
  The core of Consumer Action’s educational mission is to improve financial literacy at the community level. Our close relationships with the in-language media help expand our presence in hard-to-reach communities.

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Best Practices

• Effective training, publications evaluation process vital to our success
  Consumer Action continues to tweak its evaluation process to ensure we receive the greatest participation and most detailed feedback from those who use our materials and attend our training events.
• Flipcharts the fairest of all
  Suggestions to help you add a visual element to your trainings.
• Coping with stage fright
  This month "Tips for Training Success" discusses practices and techniques that will help you avoid stage fright.

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Recommended Training Tools

• Living Life Online (FTC resource)
  The nation's consumer watchdog offers great guidance for staying safe and avoiding scams online.
• CTIA’s Your Wireless Service
  CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
• Avoid ID Theft Training Kit
  The Federal Trade Commission offers a training package on ID Theft.

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Videos & Webinars

• Cell Phones & Digital Communication - Educational Videos
  Common Sense Media has some great videos that speak to teens and young people about digital communication.
• FTC ‘OnGuard Online’ digital resources
  The FTC's OnGuard Online site offers free videos you can use to educate people young and old about digital communications.
• MoneyWi$e offers online financial education courses
  MoneyWi$e offers free online financial education eLearning modules for consumers in English and Spanish.

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