Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

Our Events 

• MoneyWi$e travels to Phoenix
  Desert Schools Credit Union invited Consumer Action to provide a MoneyWi$e training to community agency staff at their Phoenix headquarters. Sulie Richardson, community education officer…
• Financial literacy training in Orange County
  The Orange County Financial Stability Alliance has wasted no time in its 2010 efforts to bring financial literacy resources to Orange County families facing economic…
• Consumer Action and Chase go Inland
  On December 3, 2009, Consumer Action and Chase Bank co-hosted “Using Credit Wisely,” a roundtable event held in Southern California’s Inland Empire, the largest region…

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Webinars 

• MoneyWi$e offers online financial education courses
  MoneyWi$e, a Consumer Action-Capital One Partnership, has launched new, interactive financial education eLearning modules for consumers. The courses offer case studies, interactive tips and exercises…
• Building and Rebuilding Good Credit Webinar
  Consumer Action and the National Community Reinvestment Coalition (NCRC) have partnered to offer free webinars (online trainings) to community…

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Our Network 

• Consumer Action lends expertise to national housing initiative
  The foreclosure prevention fair held Dec. 5 at South El Monte High School in El Monte, CA was one of a series of events offered…
• Comunidad Latina Credit Union offers exemplary financial services
  Consumer Action reminds you that it’s important for consumers to shop around when looking for banking services. It’s always a good idea to compare account…
• MoneyWise brings hope to Post-Katrina Louisiana
  In the wake of Hurricane Katrina in the summer of 2007, Consumer Action and Capital One used their unique partnership to help the devastated community-based…

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Best Practices 

• Coping with stage fright
  You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting up front. Funders are sitting…
• MoneyWi$e financial education for the military
  Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action’s MoneyWi$e partnership with Capital One and how important…
• Speaking effectively to your audience
  Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.  You will achieve your best…

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Training Tools 

• California Lifeline training materials
  California Lifeline Quiz: Similar to the famous Jeopardy game, our Quiz is a truly creative and interactive tool to review and reinforce participants’ knowledge…
• ID Theft Quiz
  Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about how to protect yourself against…
• Fraud Bingo Game
  Fraud Bingo was developed by Consumer Action’s outreach and training staff for use in trainings and workshops. The game and instructions can be downloaded as…

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Recommended Training Tools 

• Avoid ID Theft Training Kit
  The FTC has created an “interactive toolkit” for advocates to plan and host “Protect Your Identity” events. Click…
• Insider Car Report
  This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.
• Money Smart adult education program
  The Money Smart computer-based teaching program teaches the 10 modules of the Money Smart curriculum online. It can be used in classes or by people…

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Agency Alerts 

• New foreclosure hotline for tenants in California
  Tenants Together, California’s Statewide Organization for Renters’ Rights, is launching a new hotline for tenants in foreclosure situations.  The hotline is…
• Celebrate Consumer Protection Week
  Consumer Action invites your agency to join a group of federal, state, and local government agencies and national consumer advocacy organizations to launch the 10th…
• America Saves Week - Get involved!
  America Saves Week (February 24 to March 2) is an annual opportunity to encourage saving, debt reduction and wealth building. Partnerships can be established with…

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