Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »
- Consumer Action hops aboard Wellness Bus Tour
Helping people help themselves to consumer education along with health screenings, Consumer Action in May joined the Walgreens “Way to Well” Health Tour with AARP in Oakland for a ride around the Bay Area aboard a bus offering “wellness on wheels.”
- Helping over-50 entrepreneurs stay in business
Consumer Action was on hand when the U.S. Small Business Administration and AARP teamed up to kick off National Mentor Month, targeted at “Encore Entrepreneurs” over the age of 50.
- Helping our local community partners
An in-service training on credit reporting was done for the Eviction Defense Collaborative of San Francisco.
- Digital Dollars Class Activity - Facts you should know
The "Facts you should know" learning activity, part of the Digital Dollars module on online banking, mobile banking and mobile payments, is based on material covered in the first half of the module's lesson plan.
- Resources for Good Credit
This two-page handout outlines resources for building and improving credit.
- Digital Dollars Quiz Game
The lively Jeopardy-style Digital Dollars quiz game is a fun and educational tool you can use in your trainings on safe mobile and online transactions.
- LA-based group makes good use of Consumer Action materials
Haven Neighborhood Services, a Los Angeles-based non-profit organization, is a great example of a community group that makes full use of Consumer Action’s MoneyWi$e series and other Consumer Action education modules. (MoneyWi$e is a joint financial education project of Consumer Action and Capital One.)
- Fifth Annual Financial Literacy Leadership Conference
Consumer Action’s Community Outreach and Training Manager Linda Williams spoke about the importance of understanding your audience at the Fifth Annual Financial Literacy Leadership Conference in mid-October in the nation’s capital.
- Consumer Action awards second phase of MoneyWi$e mini-grants
Consumer Action awarded the second phase of 2012 MoneyWi$e mini-grants to nine community organizations that attended MoneyWi$e trainings and/or used MoneyWi$e materials in their communities.
- Effective training, publications evaluation process vital to our success
Consumer Action continues to tweak its evaluation process to ensure we receive the greatest participation and most detailed feedback from those who use our materials and attend our training events.
- Flipcharts the fairest of all
Suggestions to help you add a visual element to your trainings.
- Coping with stage fright
This month "Tips for Training Success" discusses practices and techniques that will help you avoid stage fright.
Recommended Training Tools
- Living Life Online (FTC resource)
The nation's consumer watchdog offers great guidance for staying safe and avoiding scams online.
- CTIA’s Your Wireless Service
CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
- Avoid ID Theft Training Kit
The Federal Trade Commission offers a training package on ID Theft.
Videos & Webinars
- Cell Phones & Digital Communication - Educational Videos
Common Sense Media has some great videos that speak to teens and young people about digital communication.
- FTC ‘OnGuard Online’ digital resources
The FTC's OnGuard Online site offers free videos you can use to educate people young and old about digital communications.
- MoneyWi$e offers online financial education courses
MoneyWi$e offers free online financial education eLearning modules for consumers in English and Spanish.
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