Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

 

Our Events 

  • MoneyWi$e travels to Phoenix
    Desert Schools Credit Union invited Consumer Action to provide a MoneyWi$e training to community agency staff at their Phoenix headquarters. Sulie Richardson, community education officer…
  • Financial literacy training in Orange County
    The Orange County Financial Stability Alliance has wasted no time in its 2010 efforts to bring financial literacy resources to Orange County families facing economic…
  • Consumer Action and Chase go Inland
    On December 3, 2009, Consumer Action and Chase Bank co-hosted “Using Credit Wisely,” a roundtable event held in Southern California’s Inland Empire, the largest region…

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Webinars 

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Our Network 

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Best Practices 

  • Coping with stage fright
    You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting up front. Funders are sitting…
  • MoneyWi$e financial education for the military
    Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action’s MoneyWi$e partnership with Capital One and how important…
  • Speaking effectively to your audience
    Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.  You will achieve your best…

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Training Tools 

  • California Lifeline training materials
    California Lifeline Quiz: Similar to the famous Jeopardy game, our Quiz is a truly creative and interactive tool to review and reinforce participants’ knowledge…
  • ID Theft Quiz
    Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about how to protect yourself against…
  • Fraud Bingo Game
    Fraud Bingo was developed by Consumer Action’s outreach and training staff for use in trainings and workshops. The game and instructions can be downloaded as…

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Recommended Training Tools 

  • Avoid ID Theft Training Kit
    The FTC has created an “interactive toolkit” for advocates to plan and host “Protect Your Identity” events. Click…
  • Insider Car Report
    This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.
  • Money Smart adult education program
    The Money Smart computer-based teaching program teaches the 10 modules of the Money Smart curriculum online. It can be used in classes or by people…

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Agency Alerts 

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