Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based organizations… Read More »

Our Events

• Lifeline roundtable in San Bernardino
  Consumer Action held a train-the-trainer event in Southern California to help community groups learn more about the low-income telephone assistance program, California LifeLine.
• WirelessED Training in Oakland
  Consumer Action's Wireless Education Project visited Oakland, CA to hold a community training.
• MoneyWi$e trains DC-area community based organizations
  The MoneyWi$e team held a training in DC metro area on Sept. 8, 2011 attended by close to 50 representatives of local community-based organizations.

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Training Tools

• Sally Walker - Financial Literacy Training Package
  This training tool can help you teach the fundamentals of good money management.
• Check it Out! Reports & Scores Quiz
  A PowerPoint quiz game called "Check it Out!" designed to teach about consumer credit and specialty reports and credit scores.
• Credit Card Shuffle Activity
  Teach how to use credit cards wisely with this game developed by Consumer Action's trainers.

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Our Network

• 2012 Lunar New Year Greetings from Consumer Action
  Consumer Action 2012 Lunar New Year Ad in the Chinese Times of Houston.
• MoneyWi$e Stipend Report - Phase Two
  This MoneyWi$e Financial Literacy Outreach & Education Report is based on final mini-grants and bi-monthly reports and applications submitted to Consumer Action by community-based agencies receiving mini-grants (stipends) during the second round of the 2010 MoneyWi$e Financial Literacy Outreach & Education Stipend Program. The Second Phase ran from Oct. 25. 2010-April 15, 2011. MoneyWi$e is a financial literacy partnership of Consumer Action and Capital One Financial Corporation.
• MoneyWi$e Stipend Report - Phase One
  This MoneyWi$e Financial Literacy Outreach & Education Report is based on final mini-grants and bi-monthly reports and applications submitted to Consumer Action by community-based agencies receiving mini-grants (stipends) during the first round of the 2010 Moneywi$e Financial Literacy Outreach & Education Stipend Program. The first phase of the stipend program ran during the five months ending December 31, 2010. MoneyWi$e is a financial literacy partnership of Consumer Action and Capital One Financial Corporation.

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Best Practices

• Flipcharts the fairest of all
  Suggestions to help you add a visual element to your trainings.
• Coping with stage fright
  This month "Tips for Training Success" discusses practices and techniques that will help you avoid stage fright.
• MoneyWi$e financial education for the military
  Watch a YouTube video about Consumer Action's financial literacy outreach to military families.

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Recommended Training Tools

• Avoid ID Theft Training Kit
  The Federal Trade Commission offers a training package on ID Theft.
• Insider Car Report
  Learn how to sharpen your skills before you buy a car. You can find the best deal without becoming a victim of fraud. Produced by Consumers for Auto Reliabiity and Conscious Youth Media Crew.
• Money Smart adult education program
  Money Smart, a free financial literacy program developed by the FDIC, is available online and in printed versions. It also offers train the trainer videos online.

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Webinars

• MoneyWi$e offers online financial education courses
  MoneyWi$e offers free online financial education eLearning modules for consumers in English and Spanish.
• Building and Rebuilding Good Credit Webinar
  Consumer Action partners with the National Community Reinvestment Coalition to offer free webinars.

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Agency Alerts

• Foreclosure hotline for tenants in California
  
• Celebrate Consumer Protection Week
  
• America Saves Week - Get involved!
  

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