Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »
- Good credit in Filipinotown
The non-profit Search to Involve Pilipino Americans (SIPA) invited Consumer Action’s Nelson Santiago to be part of its eight-session entreprenurial training program.
- Visiting Camp Pendleton for Military Saves Week
Consumer Action joined the Department of Defense’s Financial Readiness Campaign at the launch of its annual Military Saves week, held at the Camp Pendleton.
- Young Women CAN! manage money
In early March, a member of Consumer Action’s outreach team participated in the Young Women CAN! Event hosted by Congresswoman Jackie Speier (D-CA).
- Financial inclusion reference/resource list
This two-page handout outlines resources to educate and encourage consumer clients about why they should be part of the mainstream financial services system.
- Digital Dollars Class Activity - Facts you should know
The "Facts you should know" learning activity, part of the Digital Dollars module on online banking, mobile banking and mobile payments, is based on material covered in the first half of the module's lesson plan.
- Resources for Good Credit
This two-page handout outlines resources for building and improving credit.
- Mission First puts its residents first
Consumer Action conducted training for the residents of Philadelphia-based Mission First.
- Spreading word of new money transfer rules
Consumer Action's Jamie Woo spoke out on protections for sending money overseas.
- LA-based group makes good use of Consumer Action materials
Haven Neighborhood Services, a Los Angeles-based non-profit organization, is a great example of a community group that makes full use of Consumer Action’s MoneyWi$e series and other Consumer Action education modules. (MoneyWi$e is a joint financial education project of Consumer Action and Capital One.)
- MoneyWi$e: Then and now
Consumer Action has trained many community partners at various meetings since 2002, and continues to enhance the MoneyWi$e training experience.
- No docs, no bank account? Keep looking!
Consumer Action's Nelson Santiago, who works at the Los Angeles office, works with community-based organizations focusing on immigrants.
- Effective training, publications evaluation process vital to our success
Consumer Action continues to tweak its evaluation process to ensure we receive the greatest participation and most detailed feedback from those who use our materials and attend our training events.
Recommended Training Tools
- Living Life Online (FTC resource)
The nation's consumer watchdog offers great guidance for staying safe and avoiding scams online.
- CTIA’s Your Wireless Service
CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
- Avoid ID Theft Training Kit
The Federal Trade Commission offers a training package on ID Theft.
Videos & Webinars
- Cell Phones & Digital Communication - Educational Videos
Common Sense Media has some great videos that speak to teens and young people about digital communication.
- FTC ‘OnGuard Online’ digital resources
The FTC's OnGuard Online site offers free videos you can use to educate people young and old about digital communications.
- MoneyWi$e offers online financial education courses
MoneyWi$e offers free online financial education eLearning modules for consumers in English and Spanish.
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