Best Practices

In this section, Consumer Action's outreach and training staff share tips, best practices and pointers to help you design your trainings.

• Effective training, publications evaluation process vital to our success
  Consumer Action has been conducting evaluations of our trainings and publications for years. Initially, our evaluation program was limited to gathering immediate post-training feedback. In…
• Flipcharts the fairest of all
  We live in a world where multimedia is increasing in significance and influence. Movies, charts, graphs, and other visual…
• Coping with stage fright
  You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting up front. Funders are…
• MoneyWi$e financial education for the military
  Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action's MoneyWi$e partnership with Capital One and how…
• Speaking effectively to your audience
  Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible. You will achieve your…
• Using body language
  At every moment of your waking life, you are sending out nonverbal signals about your feelings and intentions. It’s possible to use this body…
• Preparation and practice makes perfect
  There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…
• Lead without taking the reins
  Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…
• Give your ‘pitch’ a facelift
  “What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide to that question can determine…
• Facilitator behavior and strategies
  How you behave as a facilitator can make or break your effectiveness. The more groundwork you do, the better you will become as a faciliator.…