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Released: February 26, 2013
Bank of America should play the tape of disputed sales call
Source: David Lazarus, L.A.Times
It's perhaps not so surprising that a Bank of America customer discovered recurring payments on his credit card bill for a service he swears he never signed up for. This kind of thing happens a lot.
What is surprising is that BofA told the customer to pound sand when he requested proof that he authorized the bank by phone to enroll him in its Credit Protection Plus program, which came with a $212.50 monthly charge.
Read Full Article: Bank of America should play the tape of disputed sales call
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