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Released: March 29, 2013
Bank of America tops list of mortgage complaints by borrowers
Source: E. Scott Reckard, L.A.Times (Free Registration)
Bank of America Corp., which handles customer service on about 15% of U.S. home loans, has accounted for 30% of the mortgage complaints logged by the Consumer Financial Protection Bureau, according to a new database made public by the federal watchdog.
The level of customer discontent — far greater than at home-lending rivals Wells Fargo & Co. and JPMorgan Chase & Co. — reflects BofA's struggles since its 2008 acquisition of Countrywide Financial Corp. in Calabasas. Countrywide had become the No. 1 mortgage firm by specializing in subprime and other high-risk loans.
The bank noted that the bureau's website shows that 98% of the problems have been resolved. Two-thirds of the complaints involved BofA's handling of loan modifications, debt collection and foreclosures, a fact the bank attributed to the concentration of toxic Countrywide loans. An additional 20% involved customer-service problems, such as the handling of payments and escrow accounts for funds used to pay taxes and insurance.
Read Full Article: Bank of America tops list of mortgage complaints by borrowers
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