---

---

Released: April 22, 2013

Big data, trying to build better workers

Source: Steve Lohr - The N.Y. Times (Paid Registration)

Bosses, as it turns out, really do matter — perhaps far more than even they realize.

In telephone call centers, for example, where hourly workers handle a steady stream of calls under demanding conditions, the communication skills and personal warmth of an employee’s supervisor are often crucial in determining the employee’s tenure and performance. In fact, recent research shows that the quality of the supervisor may be more important than the experience and individual attributes of the workers themselves.

New research calls into question other beliefs. Employers often avoid hiring candidates with a history of job-hopping or those who have been unemployed for a while. The past is prologue, companies assume. There’s one problem, though: the data show that it isn’t so. An applicant’s work history is not a good predictor of future results.

Read Full Article: Big data, trying to build better workers