Collecting on travel insurance not smooth sailing

Source: David Lazarus, L.A.Times (Free Registration)

When it comes to travel, especially involving something as pricey as a cruise, it's wise to take precautions. You never know when you may have to cancel your trip.

Bill and Sally Mathews paid $1,140 for travel insurance as part of about $12,600 they plunked down in March for a July cruise along the Danube River with Grand Circle Cruise Line.

In May, he contacted Grand Circle and said they'd have to cancel their trip. As per Grand Circle's policy, the Mathewses were entitled to a refund of 60% of their ticket cost from the cruise line. Trip Mate was supposed to make up the difference.

 

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