Released: September 29, 2014

Comcast, acknowledging problems, acts to reform customer service

Source: Meg James - The L.A. Times

Cable giant Comcast Corp. is taking steps to reform its customer service.

The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its engineering group to oversee interactions with customers.

An accomplished Comcast executive -- Charlie Herrin -- is now senior vice president for "customer experience."

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