Released: October 12, 2008

Financial salvation? Why, it’s in the mail!

Source: Dan Thanh Dang, Baltimore Sun (Free Registration)

One of the truly delirious joys I get out of this job is receiving mail from readers - especially the ones who send me those succinct, six-page, single-spaced letters griping about a business or the ones who just tell me I’m bananas. I read or listen to them all. Why? Because I love that people are reading, even if we don’t agree. I also try to respond to as many readers as I can, but it can be a Sisyphean task. Between the PR pitches, reader mail, voice mail and spam that come across my desk, I’m often inundated. Most people share a bad business encounter with me. Others tell me about a useful consumer tip. Some thank me for warning them.

But my favorites? Oh, my absolutely favorite letters come from total strangers and, sometimes, very high-ranking officials.

Read Full Article: Financial salvation? Why, it’s in the mail!