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Released: June 08, 2011
Fliers happier with air service, but not fees, fares
Source: Gary Stoller, USA Today
Customer satisfaction with airlines is rising, but fliers continue to grumble about costs and fees, a new J.D. Power and Associates study released today indicates. Customer satisfaction with U.S. and Canadian airlines increased to an average of 683 on a 1,000-point scale this year — 10 points higher than last year.Read Full Article: Fliers happier with air service, but not fees, fares
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