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Released: August 24, 2011
JetBlue can teach Verizon a thing or two about compassion
Source: David Lazarus, Los Angeles Times (Free Registration)
Rising prices, lower quality, less convenience — consumers can put up with a lot. But one thing I’ve consistently heard from people is that they won’t stand for lousy service.
And I can understand why. There’s just no excuse for businesses treating customers like unwanted dinner guests, tapping their corporate feet until the annoyance goes away.
It’s a symbiotic relationship. We need businesses to provide the stuff we want. But they need us just as much to buy their stuff.
So why is it so hard to show a little human decency when a customer has a problem?
Read Full Article: JetBlue can teach Verizon a thing or two about compassion
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