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Released: September 15, 2010
JetBlue, Southwest beat big carriers for service, quality
Source: Gary Stoller, USA Today
Despite lower fares, passengers consistently rank discount airlines higher in quality and service than better-known traditional carriers, a USA TODAY analysis of government and consumer survey data since 2004 shows.
The analysis — of Transportation Department consumer complaints, the Airline Quality Rating system of professors at Wichita State and Purdue universities, and consumer surveys of Zagat Survey and J.D. Power and Associates— finds that discounters JetBlue (JBLU), Southwest (LUV) and Frontier rate among the top airlines.
Read Full Article: JetBlue, Southwest beat big carriers for service, quality
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