Released: September 14, 2008

Phone giant buries consumer rights in ‘guidebook’

Source: David Lazarus, Los Angeles Times (Free Registration)

AT&T has sent customers an 8,000-word service agreement that, among other things, says people will be given 30-day notice of price increases only when “commercially reasonable” and that you can’t sue the company.

Oh, and if you don’t like AT&T’s terms - providing you can make your way through the company’s 2,500-page “guidebook” - your only recourse is to cancel service.

State regulators aren’t happy about this and are looking into whether the AT&T service agreement violates the law and unfairly limits the rights of customers.

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