Released: February 09, 2010

Resources for dealing with mortgage servicers

Source: Andy Kroll, Mother Jones

Having trouble with your mortgage servicer? Fear not, homeowner: There are a number of steps you can take when locking horns with the company that oversees the day-to-day management of your home loan. Step No. 1 is always to contact your servicer directly and try to negotiate a solution. Customer service contact information is usually included on invoices and correspondence from the company. You can also find contact information for major mortgage companies here.

However, homeowners often complain that they’re unable to reach a live person at their servicer or that company employees pass them off until they wind up leaving voice mail messages in the void. Others find that every time they call they deal with a different person who doesn’t know the history of their case. If you’re facing any of these scenarios, you still have options.

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