Released: June 10, 2009

Cellphone customer put through the wringer

Source: David Lazarus, Los Angeles Times (Free Registration)

We’ve all found unexpected charges on our phone bills at one time or another. But nothing compares with the nearly $10,000 hit that Aliso Viejo resident Mark Elliot took from Verizon Wireless.

And even though it seems pretty obvious this had to be a mistake on somebody’s part, Verizon’s first instinct was to stick to its guns.

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