Keep the Information Flowing
Small contributions go a long way. Your donation to Consumer Action, a 501 (c)(3) nonprofit, nonpartisan organization, can help us cover the cost of research, writing, and translation of our materials. To keep our services free for those who need them. Select an amount to give.
Released: October 28, 2010
Verizon Wireless settles with FCC over false data charges
Source: Cecilia Kang, Washington Post (Free Registration)
The Federal Communications Commission on Thursday reached a record $25 million settlement with Verizon Wireless over false data charges, in a move meant to show that the agency is stepping up scrutiny of consumer billing practices. The settlement brings the total cost of Verizon’s flap over mystery fees to more than $77 million - one of the biggest payouts for consumer protection violations by a telecom service provider.
Verizon Wireless said this month that it would refund $52 million to 15 million subscribers for wrongly charging them for accessing the Web and for other data programs they didn’t want. The company said the charges were inadvertent and caused largely by a software glitch.
Read Full Article: Verizon Wireless settles with FCC over false data charges
Quick Menu
Support Consumer Action
Join Our Email List
Press Menu
Consumer Help Desk
- Help Desk
- Submit Your Complaints
- Frequently Asked Questions
- Links to Consumer Resources
- Consumer Service Guide (CSG)
- Alerts
- Consumer Booknotes