Publications List
Consumer Action has built a unique and extensive collection of multilingual consumer education publications. Many of them can be ordered for free in bulk by nonprofit and community-based organizations. Individual publications may also be ordered online. Read How To Order Publications to learn more.
Telecom/TV
- 2011 California LifeLine - PowerPoint Training Slides
- California LifeLine Case Studies
- California LifeLine Public Assistance Programs
- Cell Phone Savvy: How to avoid problems with your wireless device and service
- Cell Phone Savvy (Korean): How to avoid problems with your wireless device and service
- Cell Phone Savvy (Spanish): How to avoid problems with your wireless device and service
- Cell Phone Savvy (Vietnamese): How to avoid problems with your wireless device and service
- Cell Phone Savvy Lesson Plan and Class Activities
- Cell Phone Savvy PowerPoint Training Slides
- Cell Phone Savvy Training Manual: How to Make Smart Wireless Choices and Avoid Problems
- Checking Your Phone Bill
- Choosing a Wireless Plan - Training Curriculum
- Choosing a Wireless Service Provider
- Choosing a Wireless Service Provider (Chinese)
- Choosing a Wireless Service Provider (Korean)
- Choosing a Wireless Service Provider (Spanish)
- Choosing a Wireless Service Provider (Vietnamese)
- Choosing a Wireless Service Provider - Backgrounder Guide
- Choosing a Wireless Service Provider - Powerpoint Slides
- Choosing and Using Mobile Devices
- Choosing and Using Mobile Devices (Chinese)
- Choosing and Using Mobile Devices (Korean)
- Choosing and Using Mobile Devices (Spanish)
- Choosing and Using Mobile Devices (Vietnamese)
- Connect to California LifeLine and Save! (2011): Discounted telephone service can help your family stay in touch
- Connect to California LifeLine and Save! (2011) (Korean): Discounted telephone service can help your family stay in touch
- Connect to California LifeLine and Save! (Chinese) (2011): Discounted telephone service can help your family stay in touch
- Connect to California LifeLine and Save! (Spanish) (2011): Discounted telephone service can help your family stay in touch
- Connect to Lifeline and Save! (2011) (Vietnamese): Discounted telephone service can help your family stay in touch
- Don’t Fall for the Wrong Call (Chinese): Protect yourself against telemarketing fraud
- Don’t Fall for the Wrong Call (Vietnamese): Bảo vệ chính mình đừng bị lừa vì nạn gian lận bán hàng qua điện thoại
- Don’t Fall for the Wrong Call: Protect yourself against telemarketing fraud
- Don’t Fall for the Wrong Call (Korean): Protect yourself against telemarketing fraud
- Don’t Fall for the Wrong Call (Spanish): Cómo protegerse de las ventas telefónicas
- Empower U Powerpoint Companion Guide
- Empower U Powerpoint Slides
- Getting the Best Value from Prepaid Phone Cards
- Getting the Best Value from Prepaid Phone Cards (Spanish)
- Learning About Wireless Services - Powerpoint Training Slides
- Learning About Wireless Services - Lesson Plan and Class Activities
- Lifeline Eligibility and Application Worksheets
- List of Toll Free Numbers for California LifeLine Service
- Phone Fraud: We All Pay
- Phone Fraud (Chinese): We All Pay
- Phone Fraud (Spanish): Todos Pagamos
- Phone Services Leader’s Guide: Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services
- Preventing Telemarketing Fraud: Learn How to Protect Yourself!
- Preventing Telemarketing Fraud (Spanish): Aprenda Cómo Protegerse
- Protect Your Phone Records
- Protect Your Phone Records (Chinese)
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