Publications List
Consumer Action has built a unique and extensive collection of multilingual consumer education publications. Many of them can be ordered for free in bulk by nonprofit and community-based organizations. Individual publications may also be ordered online. Read How To Order Publications to learn more.
Fraud/Scams
- Internet Safety (Vietnamese): A computer user's guide to privacy and security
- Internet Safety - Seminar Lesson Plan and Class Activities
- Internet Safety - Training Slides
- Keeping Your Bank & Credit Card Accounts Safe from Fraud: A manual for community-based organizations
- Miracle Cures Can Make You Sick!
- Phone Fraud: We All Pay
- Phone Fraud (Chinese): We All Pay
- Phone Fraud (Spanish): Todos Pagamos
- Preventing Credit Card Fraud: Learn how to protect yourself
- Preventing Credit Card Fraud (Spanish): Aprenda a protegerse
- Preventing Telemarketing Fraud: Learn How to Protect Yourself!
- Preventing Telemarketing Fraud (Spanish): Aprenda Cómo Protegerse
- Protect Your Phone Records
- Protect Your Phone Records (Chinese)
- Protect Your Phone Records (Korean)
- Protect Your Phone Records (Spanish)
- Protect Your Phone Records (Vietnamese)
- Protect Your Phone Records - Leader’s Guide
- Protect Your Phone Records - Lesson Plan
- Protect Your Phone Records - Powerpoint Slides
- Protect Yourself From Identity Theft: It's Your Good Name!
- Protect Yourself From Identity Theft (Chinese): It's Your Good Name!
- Protect Yourself From Identity Theft (Spanish): ¡Se trata de su buen nombre!
- Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual: Questions and Answers About Protecting Your Privacy and Security on the Computer
- Questions and answers about credit card fraud: Training Manual
- Questions and Answers About Home Equity Loan Fraud: CBO leader's guide to accompany 'Don't Lose Your Home: How to Avoid Home Equity Loan Fraud' fact sheet
- Recognizing Credit Card Fraud
- Recognizing Credit Card Fraud (Chinese)
- Recognizing Credit Card Fraud (Korean)
- Recognizing Credit Card Fraud (Spanish)
- Recognizing Credit Card Fraud (Vietnamese)
- Security Freeze Training Manual: Questions and Answers About Placing, Lifting & Removing a Freeze on Your Credit Report
- Senior Scams - Just say no! (Chinese)
- Senior Scams - Just say no! (English)
- Senior Scams - Just say no! (Korean)
- Senior Scams - Just say no! (Spanish)
- Senior Scams - Just say no! (Vietnamese)
- Slammed!: What to do when your long distance service is switched without your permission
- Specialty Consumer Reports
- State Credit Freeze Chart
- Telemarketing Calls: Learn how to get results
- Telemarketing Calls (Chinese): Learn how to get results
- Telemarketing Calls (Korean): Learn how to get results
- Telemarketing Calls (Spanish)
- Telemarketing Calls (Vietnamese): Learn how to get results
- What Asian Americans Should Know About Insurance Fraud: A Training Manual for Community-Based Organizations
- You Can Help Fight Phone Fraud
- You Can Help Fight Phone Fraud (Spanish)
- Your Digital Dollars - Banking Online Safely: Protect your identity and accounts while banking by computer
- Your Digital Dollars - Banking Online Safely (Chinese): Protect your identity and accounts while banking by computer
Quick Menu
Support Consumer Action
Join Our Email List
Consumer Help Desk
- Help Desk
- Submit Your Complaints
- Presente su queja
- Frequently Asked Questions
- Links to Consumer Resources
- Consumer Service Guide (CSG)
- Alerts
- Consumer Booknotes