Consumer Action :: The Three Cs: Cars, credit and construction top annual consumer complaint survey

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Published: August 2012

The Three Cs: Cars, credit and construction top annual consumer complaint survey

An annual consumer complaint survey done by the Consumer Federation of America (CFA) and the North American Consumer Protection Investigators (NACPI) found that cars, credit and home repair and construction were at the top of the list of complaints made to state and local consumer protection agencies.

Thirty-eight agencies from across the United States provided information about the most common, fastest-growing, and worst complaints they received in 2011. They were also asked about new types of consumer problems, what their biggest achievements and challenges were last year, and what new laws are needed to better protect consumers.

Other frequent complaints include false advertising, defective merchandise, utilities service problems, online fraud and scams such as work-at-home offers, and telemarketing calls.

Visit CFA to learn more about the survey.

Download a pdf of the survey.