Friday, April 13, 2012
Our Telecom Work
Consumer Action works to ensure that all consumers have access to quality telephone services and that their phones are not used as avenues to cheat or defraud them or to invade their personal privacy.
WirelessED is a multilingual educational project created by Consumer Action and sponsored by AT&T.
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Items in Collection
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Phone Services
This module is designed to help the participants choose the phone equipment and services that best meet their needs. It comes with five multi-lingual brochures, leader's guide, training guide and…
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Establishing Wireless Service
This training module helps the participant to understand the issues involved in shopping for and using cell phone service. Topics covered include wireless service plans and coverage, wireless phones, keeping…
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FCC must protect consumers from cramming fraud and abuses
A coalition of consumer groups, with Consumer Action, urged the Federal Communications Commission (FCC) to adopt its proposed rules on cramming or to, at the very least, strongly consider more…
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Empower U
The Empower U training module provides you with tools and materials that you can use to educate your clients and community on four key telecommunications topics: TV service, wireless phone…
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Payphones should be funded and fixed
In a letter to the Federal Communications Commission (FCC), Consumer Action and National Consumers League expressed support for two pending petitions from the American Public Communications Council (APCC) regarding payphones.
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Protect consumers from cell phone “bill shock”
Consumer Action and National Consumers League submitted comments to the Federal Communications Commission on the issue of "bill shock," or the phenomenon of consumers receiving huge bills from their cell…
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Keep the Universal Service Fee Fair
The Federal Communications Commission (FCC) is considering changing the fair "pay-for-what-you-use" system to a "monthly flat-fee." This flat fee plan would hurt millions. Even if you make no long distance…
