Updated: February 2018

2012-2013 Accomplishments

Did you know? That in the year ending March 31, 2013, Consumer Action . . .

  • Maintained a diverse staff of 28 in San Francisco, Los Angeles and Washington, DC that collectively speaks 15 languages and/or dialects
  • Filled 2,867 bulk orders from 1,237 community-based organizations across the country for 1,060,000 copies of our free, multilingual publications
  • Traveled to 15 cities and trained 639 community group representatives across seven project initiatives
  • Granted $67,500 in mini-grants to community-based organizations to support their financial literacy programs
  • Assisted nearly 9,000 individuals from all 50 states on a variety of issues, with the top five areas of complaint being wireless phone plans, defective goods, customer service, deceptive ads/offers and tenant/landlord issues
  • Had 1,135,854 page views on the nine websites we have developed and maintain
  • Passed the 1,000 mark for number of Facebook fans
  • Enabled 4,456 subscribers to compose their own email messages to their elected officials on topics of their own choosing
  • Participated as a member of more than 40 national and state coalitions
  • Enjoyed the support of 25 educational partners, ranging from private foundations and financial institutions to law firms and government agencies
  • Gave more than 100 in-language interviews to Chinese and Spanish television, radio and print news outlets on topics ranging from Lifeline telephone service and prepaid cards to housing discrimination and consumer privacy
  • Generated 7,981 emails and letters to policymakers on a variety of topics, from foreclosure protection to privacy rights, from our subscriber list of 24,735 people
  • Presented at or participated in more than a dozen conferences and panels, discussing topics including the electronic payment of government benefits, personal financial management tools and online privacy

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