Updated: February 2018

2014-2015 Accomplishments

Did you know? That in the year ending March 31, 2015, Consumer Action . . .

  • Maintained a diverse staff of 24 in San Francisco, Los Angeles and Washington, DC that collectively speaks 15 languages and/or dialects
  • Traveled to 15 cities and trained more than 760 community group representatives and consumers
  • Responded to 6,354 complaints and communications (59 percent arriving via our website and the remainder by phone) on a variety of issues, with the top five areas of complaint being defective goods, customer service, refunds/overcharges, wireless phones and tenant/landlord issues
  • Ended the fiscal year with close to 1,850 followers on Twitter and more than 2,000 Facebook fans
  • Gave dozens of in-language interviews to Chinese and Spanish television, radio and print news outlets
  • Participated as a member of more than 50 national and state coalitions that amplified the voice of consumers on issues ranging from regulating career education lending and expanding affordable mortgages for underserved communities to protecting consumers’ retirement funds and banning remotely created checks
  • Had a total of 1,362,922 page views across 10 of the 11 websites we have developed and maintain (Our newest website, NewPhoneNetwork.org, was launched at the end of FY 2015, and its numbers are not included here.)
  • Posted 84 cases open to claims in our Class Action Database, which drew 153,037 total page views
  • Filled 1,917 orders from across the country for over half a million copies of our free, multilingual publications
  • Created three new training modules, six new stand-alone educational publications, four new webinars, three short educational videos, and updated six existing consumer resources in our library
  • Updated all 12 Moneywise modules in all five languages
  • Enabled 1,298 subscribers to compose their own email messages to their elected officials on topics of their own choosing
  • Generated 5,476 emails to policymakers on a variety of topics, from defending the Consumer Financial Protection Bureau to protecting the Lifeline low-income phone subsidy program, from our subscriber list of 35,110 people (as of March 31, 2015)
 

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