English Library: Telecom

Most Consumer Action publications are available for download, some available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Consumer Action's Publications page.

Choosing and Using Mobile Devices

Library: English | Choosing and Using Mobile Devices

This WirelessED publication explains how to select a smartphone or other data-ready wireless device and service plan, monitor and manage your usage, and get the best value for your budget and your needs.

Category: Telecom Wireless on Apr 12, 2011

 
Using Mobile Data Wisely

Library: English | Using Mobile Data Wisely

Being connected has many benefits, but it’s important to know your needs and manage your usage to avoid unanticipated charges. Learn about mobile data, networks, devices and service plans.

Category: Telecom Wireless on Mar 09, 2011

 
Television Service

Library: English | Television Service: Learn how to get results

Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.

Category: Telecom on Jan 10, 2011

 
Telemarketing Calls

Library: English | Telemarketing Calls: Learn how to get results

Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.

Category: Fraud/Scams Telecom on Jan 10, 2011

 
Wireless Phone Service

Library: English | Wireless Phone Service: Learn how to get results

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

Category: Telecom Wireless on Jan 10, 2011

 
You Make the Call

Library: English | You Make the Call: Selecting the right Phone Services for You

There are a variety of phones, communications methods, calling plans and carriers. This publication is designed to help you choose the equipment and services that best meet your needs.

Category: Telecom Wireless on Dec 31, 2007

 
Phone Services Leader’s Guide

Library: English | Phone Services Leader’s Guide: Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services

This Leader’s Guide can help answer some questions about how to choose the best phone service for each individual and household.

Category: Telecom Wireless on Dec 28, 2007

 
You Make the Call —Training Guide

Library: English | You Make the Call —Training Guide

This training guide is designed to help trainers and teachers present a seminar on how to choose the best phone service for each individual and household. It covers phone service options such as landline, VoIP and wireless. It is available as a PDF download only. Companion brochure, leader’s guide and PowerPoint training slides are available.

Category: Telecom Wireless on Dec 28, 2007

 
You Make the Call — PowerPoint Training Slides

Library: English | You Make the Call — PowerPoint Training Slides

This PowerPoint training file outlines various residential phone services. It is available for download in the “Download File” section. Companion brochure, leader’s guide and lesson plan are available.

Category: Telecom Wireless on Dec 27, 2007

 
Protect Your Phone Records

Library: English | Protect Your Phone Records

Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader’s Guide is available.

Category: Fraud/Scams Privacy Rights Telecom Wireless on Aug 28, 2007

 
 

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