English Library: Telecom

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

You Make the Call —Training Guide

Library: English | You Make the Call —Training Guide

This training guide is designed to help trainers and teachers present a seminar on how to choose the best phone service for each individual and household. It covers phone service options such as landline, VoIP and wireless. It is available as a PDF download only. Companion brochure, leader’s guide and PowerPoint training slides are available.

Category: Telecom Wireless on Dec 28, 2007

 
You Make the Call — PowerPoint Training Slides

Library: English | You Make the Call — PowerPoint Training Slides

This PowerPoint training file outlines various residential phone services. It is available for download in the “Download File” section. Companion brochure, leader’s guide and lesson plan are available.

Category: Telecom Wireless on Dec 27, 2007

 
Protect Your Phone Records

Library: English | Protect Your Phone Records

Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader’s Guide is available.

Category: Fraud/Scams Privacy Rights Telecom Wireless on Aug 28, 2007

 
Protect Your Phone Records - Leader’s Guide

Library: English | Protect Your Phone Records - Leader’s Guide

Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available.

Category: Fraud/Scams Privacy Rights Telecom Wireless on Aug 27, 2007

 
Protect Your Phone Records - Lesson Plan

Library: English | Protect Your Phone Records - Lesson Plan

This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.)

Category: Fraud/Scams Privacy Rights Telecom Wireless on Aug 24, 2007

 
Protect Your Phone Records - PowerPoint Slides

Library: English | Protect Your Phone Records - PowerPoint Slides

The Protect Your Phone Records PowerPoint slides explain who would want to access your phone records, why they might want to do it, how these people try to access your private information and what you can do to reduce the chances of becoming a victim. The PowerPoint slides can be downloaded from the “Download File” section.

Category: Fraud/Scams Privacy Rights Telecom Wireless on Aug 24, 2007

 
Choosing a Wireless Service Provider

Library: English | Choosing a Wireless Service Provider

The wireless world offers broad choices among service providers, calling plans, and phones. Low-priced equipment and rates make wireless calling affordable for many individuals and families. Plus, today’s cell phone is not just for talking - it can be used to snap photos, surf the Internet, send email, play games, and more. With so much to choose from, it can be a challenge to figure out what’s best for you.

Category: Telecom Wireless on Oct 12, 2006

 
Choosing a Wireless Service Provider - Backgrounder Guide

Library: English | Choosing a Wireless Service Provider - Backgrounder Guide

This question-and-answer format booklet is designed to help you understand the issues involved in shopping for and using cell phone service. Topics covered include wireless service plans and coverage, wireless phones, keeping your phone number when you change providers, reading a wireless phone bill, cell phones and driving, courtesy when using cell phones, preventing theft and fraud, privacy concerns and resources for information and assistance.

Category: Telecom Wireless on Oct 11, 2006

 
Choosing a Wireless Plan - Training Curriculum

Library: English | Choosing a Wireless Plan - Training Curriculum

This PDF packet provides guidance for teachers and team leaders about consumers’ cell phone choices—service providers, calling plans, and phones to name a few. The packet contains a detailed curriculum, and classroom activities designed to teach adults.

Category: Telecom Wireless on Oct 05, 2006

 
Choosing a Wireless Service Provider - PowerPoint Slides

Library: English | Choosing a Wireless Service Provider - PowerPoint Slides

These PowerPoint slides cover many of the issues involved in shopping for and using cell phone service.

Category: Telecom Wireless on Oct 04, 2006

 
 

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