English Library: Telecom

Most Consumer Action publications are available for download, some available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Consumer Action's Publications page.

Getting the Best Value from Prepaid Phone Cards

Library: English | Getting the Best Value from Prepaid Phone Cards

Prepaid phone cards allow you to pay in advance for telephone calls. Depending on how much the card costs, you receive a specific number of minutes of calling time. As you use the card, the minutes are reduced, until you have used up all the time on the card.

Category: Telecom on Apr 01, 2001

 
Checking Your Phone Bill

Library: English | Checking Your Phone Bill

A brochure describing how to check your monthly phone bill in order to save money and prevent telephone fraud. This publication includes a list explaining the different charges you will probably find on your bill, information about your rights as a telephone customer, and what to do if you have a complaint about your service.

Category: Telecom on Apr 01, 2000

 
You Can Help Fight Phone Fraud

Library: English | You Can Help Fight Phone Fraud

A 16-page guide to help consumers avoid and detect phone fraud, including slamming, cramming, toll fraud, calling card fraud, identity theft and wireless (cell) phone fraud. Lists resources for information as well as reporting phone fraud.

Category: Fraud/Scams Telecom on Apr 01, 1999

 
Phone Fraud

Library: English | Phone Fraud: We All Pay

An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud.

Category: Fraud/Scams Telecom on Apr 01, 1997

 
Preventing Telemarketing Fraud

Library: English | Preventing Telemarketing Fraud: Learn How to Protect Yourself!

An illustrated fact sheet that describes how con artists cheat people over the phone, and gives tips to avoid being a victim of fraud. Includes a list of the “10 Warning Signs of Fraud.”

Category: Fraud/Scams Telecom on Apr 01, 1994

 
 

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