English Library: Telecom
All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.
Library: English | Don’t Fall for the Wrong Call: Protect yourself against telemarketing fraud
Telemarketing fraud — using the phone to swindle and cheat — robs U.S. consumers of about $40 billion a year. Don’t fall for the wrong call, an 8-page, in-depth guide provides information on common tricks and charitable donation scams used by telemarketers, how to answer sales calls, warning signs of fraud, how to protect yourself from unwanted calls, your rights under the law and how you can sue telemarketers who do not honor your wishes not to be called. The guide also contains a listing of complaint handling agencies and other helpful resources.
Category: Fraud/Scams Telecom on Feb 14, 2003
Library: English | Getting the Best Value from Prepaid Phone Cards
Prepaid phone cards allow you to pay in advance for telephone calls. Depending on how much the card costs, you receive a specific number of minutes of calling time. As you use the card, the minutes are reduced, until you have used up all the time on the card.
Category: Telecom on Apr 01, 2001
Library: English | Checking Your Phone Bill
A brochure describing how to check your monthly phone bill in order to save money and prevent telephone fraud. This publication includes a list explaining the different charges you will probably find on your bill, information about your rights as a telephone customer, and what to do if you have a complaint about your service.
Category: Telecom on Apr 01, 2000
Library: English | You Can Help Fight Phone Fraud
A 16-page guide to help consumers avoid and detect phone fraud, including slamming, cramming, toll fraud, calling card fraud, identity theft and wireless (cell) phone fraud. Lists resources for information as well as reporting phone fraud.
Category: Fraud/Scams Telecom on Apr 01, 1999
Library: English | Phone Fraud: We All Pay
An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud.
Category: Fraud/Scams Telecom on Apr 01, 1997